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8.0 and bluetooth error

Discussion in 'Model S' started by MGMDaware, Sep 27, 2016.

  1. MGMDaware

    MGMDaware Member

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    Just updated yesterday morning. Today, I tried to connect my phone to the car and no dice. The car recognizes the phone and vice versa. I get the pop up to pair with a pin. Then, the phone gives me an error saying wrong pin (before I can do anything) and it reappears with another pin. This gets stuck in a loop. Even if I click "pair" on the phone, same thing happens. I tried resetting phone, tesla screen, I tried to forget the connection on both phone and car. Nothing! Message sent to service. Any thoughts?
     
  2. fasteddie7

    fasteddie7 Member

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    What phone are you using? Os and model?
     
  3. MGMDaware

    MGMDaware Member

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    excellent question!

    nexus 6p with android 7.0 (nougat). I've been on 7.0 for a while and did not have any issues prior to the 8.0 Tesla update.
     
  4. fasteddie7

    fasteddie7 Member

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    Good gravy I have a 6p and take delivery today of an s. Considering you own a nexus I'm probably not telling you anything you haven't already tried, but my issues in the past have been solved by clearing cache in Bluetooth and changing the name of my phone, removing special characters and punctuation like changing eddie's to eddies
     
  5. MGMDaware

    MGMDaware Member

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    hey, congrats on your new baby and welcome to the club. One of the best decisions you've ever made :)

    I did not try changing the name, but I will give it a shot. Thanks!
     
    • Like x 1
  6. fasteddie7

    fasteddie7 Member

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    Thanks! Also I had issues upgrading directly from the developer preview to final 7.0 after a reset a lot of my issues cleared up, provided you upgraded from the developer preview.
     
  7. MGMDaware

    MGMDaware Member

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    I did upgrade from developer preview :) (because that's why we have a nexus).

    However, I had a couple of glitches so I reset and got the official release. Same same!
     
  8. slazhole

    slazhole Member

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    I have been having issues with my bluetooth on my Galaxy S6 with Marshmallow 6.0.1. I read that this version is causing all types of bluetooth issues. I reported it to ServiceHelpNA who said they will look into it.

    This is what what ServiceNAHelp had me do:

    1st Reboot:
    - Press and hold both Skip Forward Button and Voice Command button (they’re the two top buttons on the left and right of Steering Wheel)
    - The Display behind the Steering Wheel will turn off, release the buttons

    Wait until the Display behind the Steering Wheel come back on then perform the following Reboot.

    2nd Reboot:
    - Step on the brakes and press and hold both Scroll Wheel until the Touchscreen turns off
    - Release buttons and brakes when Logo for Tesla comes back on

    Give it about a minute for the Touchscreen to completely come back on and then perform the next Reboot.

    3rd Reboot:
    - Press and hold both Skip Forward Button and Voice Command button (they’re the two top buttons on the left and right of Steering Wheel)
    - The Display behind the Steering Wheel will turn off, release the buttons

    Hope this helps.
     
    • Informative x 1
  9. MGMDaware

    MGMDaware Member

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    did this fix your issue?

    I did one of the 3 reboots, but will try all 3 in that specific order. THanks!
     
  10. slazhole

    slazhole Member

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    It didn't fix the issue for me because it was the Andriod Marshmallow 6.0.1 update I recently downloaded that is having the bluetooth connection issue. I have an iPhone as well and I was able to connect to it and make phone calls.

    ServiceNAHelp said they will look into the Marshmallow update to see if anything can be done.
     
  11. MGMDaware

    MGMDaware Member

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    this worked. I was extremely skeptical, but it worked. It didn't work immediately after, but I forgot the device on both car and phone and then reconnected. Flawless! Thanks!
     
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