I wanted to contribute some positivity since so many service posts are negative, although I too have had a few bad ones in the past. But with that said...
I recently had to take my 2016 S in because the screen kept randomly rebooting. I first tried a Mobile appt and the gent worked on it for an hour but the 'reload' just wouldn't take so I had to take it in to the Dublin, CA service center (I requested a loaner with the appt.) The drop-off went smooth (despite all the COVID fun) and the Enterprise gent took me straight over to a relatively new (2018) loaner S (about .5 mile away) and I was on my way. Only a day later (a new record!) my car was fixed and ready for pickup. What was nice is that I could leave the loaner at the service center and Enterprise will come pick it up. When I come for pickup, I use the app to open the car (the key should be inside) and then I'm off. They send the invoice through the app. It was all much smoother and much faster than past experiences. Bravo to the Dublin crew and here's hoping it's a trend that spreads.
I recently had to take my 2016 S in because the screen kept randomly rebooting. I first tried a Mobile appt and the gent worked on it for an hour but the 'reload' just wouldn't take so I had to take it in to the Dublin, CA service center (I requested a loaner with the appt.) The drop-off went smooth (despite all the COVID fun) and the Enterprise gent took me straight over to a relatively new (2018) loaner S (about .5 mile away) and I was on my way. Only a day later (a new record!) my car was fixed and ready for pickup. What was nice is that I could leave the loaner at the service center and Enterprise will come pick it up. When I come for pickup, I use the app to open the car (the key should be inside) and then I'm off. They send the invoice through the app. It was all much smoother and much faster than past experiences. Bravo to the Dublin crew and here's hoping it's a trend that spreads.
