When a tree falls but there's no one to hear it, does it still make a sound?
This forum is peppered with such things. Such as the car stopped, the suspension won't raise, the console lights operated backwards, creaking noise in suspension, buzzing sound with latest update .... there are and will be more.
This forum documents SC responses like, its operating within specs, we can't repeat it, they all are like that.
Like the tree falling, there are clues: logs on the ground. Logs are also created when the suspension fails or the car just stops.
It's easy to conclude that the tree made a sound. Tesla technology however, is not so simple. The techs (not putting them down at all) are simple when compared to the technology they are up against. It seems they aren't trained as often as new problems happen. The technology is new and very dynamic making it very difficult for the service centers to keep up with training. Its a servicing problem when a buzz starts with an update or hundreds of cars develop the same new problems with no proven fix.
The service centers need to be at least as agile as the problems being produced. Better yet, engineering design testing, manufacturing testing and product testing needs to be forward looking to reduce the load on service centers. Reduce reliance on the customer for quality control.
Another side of this story is all the problems they do see and have to fix. They are definitely generating jobs this way. I would rather drive my awesome S than use Uber credits.
Imagine if SpaceX experienced a problem. Imagine they flew anyway because they couldn't repeat it and could not find what caused the problem. Imagine wasting time replacing heat tiles because they weren't inpected at the plant.
This forum is peppered with such things. Such as the car stopped, the suspension won't raise, the console lights operated backwards, creaking noise in suspension, buzzing sound with latest update .... there are and will be more.
This forum documents SC responses like, its operating within specs, we can't repeat it, they all are like that.
Like the tree falling, there are clues: logs on the ground. Logs are also created when the suspension fails or the car just stops.
It's easy to conclude that the tree made a sound. Tesla technology however, is not so simple. The techs (not putting them down at all) are simple when compared to the technology they are up against. It seems they aren't trained as often as new problems happen. The technology is new and very dynamic making it very difficult for the service centers to keep up with training. Its a servicing problem when a buzz starts with an update or hundreds of cars develop the same new problems with no proven fix.
The service centers need to be at least as agile as the problems being produced. Better yet, engineering design testing, manufacturing testing and product testing needs to be forward looking to reduce the load on service centers. Reduce reliance on the customer for quality control.
Another side of this story is all the problems they do see and have to fix. They are definitely generating jobs this way. I would rather drive my awesome S than use Uber credits.
Imagine if SpaceX experienced a problem. Imagine they flew anyway because they couldn't repeat it and could not find what caused the problem. Imagine wasting time replacing heat tiles because they weren't inpected at the plant.
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