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Ability to buy Tesla Warranty via website gone?

Discussion in 'Model S' started by Firewired, Feb 1, 2016.

  1. Firewired

    Firewired Member

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    Along with the forums dropping off the site today, the ability to buy an extended warranty is no longer showing up on the My Tesla page. Is it just not on the Tesla website or no longer order able?
     
  2. AmpedRealtor

    AmpedRealtor Active Member

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    I also don't see the section where it showed that I purchased the ESA and Pre-Paid Service Plan, along with the warranty and contract documents for those items. Poof. Gone!
     
  3. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    Tesla has never been very good at updating their website. The forum, for example, has disappeared before. I suspect all these items will be back in a few days.
     
  4. AmpedRealtor

    AmpedRealtor Active Member

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    I don't like this new myTesla layout. It looks like Jony Ive did it. Before you know it, we'll be back to a monospaced typewriter font.
     
  5. bhuwan

    bhuwan Active Member

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    Guess you never really purchased it ;)
     
  6. rlang59

    rlang59 Member

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    Do you really log into it enough for the current layout to matter?
     
  7. chargeshare

    chargeshare Member

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  8. ZBB

    ZBB Emperor

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  9. sorka

    sorka Active Member

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    Rather than just up to $8K for 4 years and $400 per incident, they probably just canned it altogether which would not bode well for predicted reliability. God I hope I'm totally wrong.
     
  10. Peter_M

    Peter_M Member

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    This is probably just crazy unfounded optimism, but maybe they are revamping the ESA to make it more attractive because not enough people are buying it. They never dropped the ESA price when they extended the standard drive unit warranty to 8 years, even though the high cost of drive unit repairs or replacements (and the low reliability so far) was the biggest reason to buy the ESA. So it would be really nice if they dropped the ESA price or dropped the deductible or both.
     
  11. Venkat

    Venkat Member

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    The links for the pre paid service plans and extended service agreement are missing from my account too. I was able to purchase the pre paid service plan through the Rockville Service Center today. No change in the price for the pre paid service plans.
     
  12. Larry

    Larry Member

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    I emailed Fremont service so if I hear back I'll post
     
  13. 5thumbs

    5thumbs Member

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    I was going to buy the plan today and could not do this online today. Then I called in to a service center to by by phone and they told me that if I did not buy the service plan package within 60 days of buying the car that I could not longer get that discounted deal for the 4 service plans. Shucks I got my car in late October.
     
  14. HankLloydRight

    HankLloydRight Fluxing

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    Interestingly, last night when I noticed the MyTesla page changed, it *did* have the links to buy the service plan and ESA.

    But I went back today, and *poof*, it's gone. I sure hope the price doesn't go up, since I was planning on using referral credit to get the ESA this month when my car goes in for the annual service. Waiting could turn out to be a tactical error.
     
  15. CHG-ON

    CHG-ON Still in love after all these miles

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    Looks like they are doing a site redo. My page is now completely different than last week. And, honestly, I rarely look. I hope that this is just an in-stream issue and not a new policy. I hope, I hope.

    They took away Ranger, which was a BIG selling point for me. And I feel robbed by that. I fear that the suits have taken over and we are now looking at dealing with a GM-type corp.

    Oh how I hope not. But I am doubtful.
     
  16. Larry

    Larry Member

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    I always thought you had until 30 days before your original warranty expired but now that I think about that doesn't make sense because of the mileage. Hmmmm However I am talking about the extended warranty not the service plan but still...
     
  17. ZBB

    ZBB Emperor

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    Remember -- there are 2 types of plans:
    - the discounted prepaid service -- that has always been required to be purchased within 30 days after delivery.
    - the extended service plan (i.e. Extended warranty) -- that can be purchased within 30 days after the original warranty expired (or anytime before)...
     
  18. GreenT

    GreenT Member

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    So much ambiguity.
    I also read and thought that you could buy the "extended service plan" within 30 days of going over 50,000.
    TM emailed me and told me two things:
    1) No deductible
    2) Have to buy BEFORE reaching 50,000.
    Sooo close to 50K! So I am limping along ... :)


     
  19. HankLloydRight

    HankLloydRight Fluxing

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    Did they say this was a new change? Everyone else reports their ESA contract says $200 deductible per event/repair (not per visit). If so, this is a big change.

    Unfortunately, nobody can get to the ESA ordering page online to check.
     
  20. stevesol

    stevesol Member

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    #20 stevesol, Feb 2, 2016
    Last edited: Feb 2, 2016
    They're still there. Go to My Tesla, support, service plans. The links don't appear to be active yet. The website redesign isn't complete...
     

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