My MX 2019 RAVEN ( 20,000 miles) in SC last week to address the acceleration shudder. I never experienced any resistance to repairing this problem in anyway and in fact when I expressed concerns over the safety of driving the car in that condition they said WE will get you in the next day which they did they had the parts and so far the noise back/shudder is not reappeared
I found the SC people at the West Palm Beach SC to be most attentive responsive polite and extremely helpful
The car was in SC once b4 For same issue noise typically was NOT present. repair peep suggested not doing the service but it was up to me and I chose to wait. within a few days it came back and I called they seem to be very cognizant of this issue and as I stated before I had no problems getting the repair done in a timely fashion. The repair they felt was to replace some parts related to the axel in the front. hope this is helpful!
I found the SC people at the West Palm Beach SC to be most attentive responsive polite and extremely helpful
The car was in SC once b4 For same issue noise typically was NOT present. repair peep suggested not doing the service but it was up to me and I chose to wait. within a few days it came back and I called they seem to be very cognizant of this issue and as I stated before I had no problems getting the repair done in a timely fashion. The repair they felt was to replace some parts related to the axel in the front. hope this is helpful!