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Access Denied - Tesla Account, Model 3

Discussion in 'Model 3' started by novox77, Jun 25, 2018.

  1. novox77

    novox77 1.21 Gigawatts

    Joined:
    Nov 25, 2017
    Messages:
    925
    Location:
    NH, MA
    Anyone getting an "Access Denied" error when clicking on "Manage" next to their Model 3 from their Tesla account?

    looks to be an HTTPS 403 (Forbidden) error that is iframed.

    Hoping it's temporary.
     
  2. Robert2on

    Robert2on Member

    Joined:
    May 8, 2018
    Messages:
    46
    Location:
    Ontario, Canada
    Yes, same thing on my account so it looks to be system wide.
     
  3. AnarchyEOD

    AnarchyEOD Member

    Joined:
    May 23, 2018
    Messages:
    273
    Location:
    Magnolia, DE
    No issues here, just logged on to mine.
     
  4. ℬête Noire

    ℬête Noire Active Member

    Joined:
    Jan 30, 2018
    Messages:
    2,559
    Location:
    TX
    Just logged in and clicking Manage I'm still told "No Tesla for you yet, pleb!", same as I was at 8:23AM, 1:39PM, 2:45PM, and 4:14PM today.
     
    • Funny x 2
  5. Tin Little

    Tin Little Member

    Joined:
    Jan 25, 2018
    Messages:
    18
    Location:
    Fremont
    Website and account management works for me with latest Chrome browser.
     
  6. DRCAL

    DRCAL New Member

    Joined:
    Jun 25, 2018
    Messages:
    1
    Location:
    San Diego, CA
    I can't manage my Model 3 either. "Access Denied"?
     
  7. Chris350

    Chris350 Member

    Joined:
    Aug 17, 2017
    Messages:
    233
    Location:
    Jupiter, Fla
    Just checked mine... No problem
     
  8. Twiglett

    Twiglett Single pedal driver

    Joined:
    Oct 3, 2014
    Messages:
    1,885
    Location:
    Austin
    Also access denied from portal.
    App works fine though so car connection is working fine
     
  9. ℬête Noire

    ℬête Noire Active Member

    Joined:
    Jan 30, 2018
    Messages:
    2,559
    Location:
    TX
    My access to having a Model 3 parked in my driveway is denied, same as the last 2 years. I have full access to my Tesla account on the website telling me this.
     
  10. pdxgibby

    pdxgibby Software Engineer

    Joined:
    Oct 30, 2015
    Messages:
    543
    Location:
    Tualatin, Oregon
    Same for me. "Access denied"
     
  11. TEG

    TEG TMC Moderator

    Joined:
    Aug 20, 2006
    Messages:
    19,819
    #11 TEG, Jun 25, 2018
    Last edited: Jun 26, 2018
    I was getting access denied yesterday, but it is working today.
     
  12. ebmcs03

    ebmcs03 Active Member

    Joined:
    Dec 22, 2017
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    1,485
    Location:
    So Cal
    What did tesla update this time?
     
  13. Twiglett

    Twiglett Single pedal driver

    Joined:
    Oct 3, 2014
    Messages:
    1,885
    Location:
    Austin
    probably just the updating the authentication used for the web portal.
    The app will use a web service so will likely use a different authentication service.
     
    • Like x 1
  14. SageBrush

    SageBrush 2018: Drain the Sewer

    Joined:
    May 7, 2015
    Messages:
    6,361
    Location:
    Colorado
    No problem with my account. Using Chromebook in New Mexico
     
  15. rfmurphy81

    rfmurphy81 Member

    Joined:
    Jan 2, 2016
    Messages:
    406
    Location:
    Orange County, CA
    I've been getting this Access Denied message for Tesla.com for quite some time now (at least since around when this thread was created). It seems to only happen on my Chrome browser at home or on my work laptop. However, I am able to get around it by using incognito mode. Clearing the cache/everything doesn't seem to fix it. The icing on the cake is that it provides a specific email address (which I sent the error code) and I never received any response. Then I sent an email to [email protected] and that got ignored, too. Has anyone been able to overcome this issue? What was the workaround? Since Tesla has ignored both my emails, is there another route I should take to get this addressed?
     

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