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Accident

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Hello. I just got my M3 LR about 2 weeks and as I was backing out slowing from parking lot, i checked my dash cam, rear and both sides were clear. I had the recording on. All of a sudden I heard a thud and i hit a vehicle. I rechecked my USB drive and cannot retrieve the recording. Meaning there is no recording of this event but earlier as I was driving I can see those clips. Does anyone know what is wrong and how can I retrieve missing clips? I need to use this to present my case for the insurance coz I am 100% certain there were no car behind as I was backing out slowly.

2nd think, looking at the damage, can anyone tell me how much it will cost to replace the rear bumper? is it worth filing a claim? I am attaching a pic of my damaged rear. Thanks in advance.
car back.jpg