Adding an additional driver for the Tesla App (via LeasePlan or similar)

[BitDriver]

I am having a real problem trying to get my wife added to the Tesla App and hoping someone here might be able to help me find a point of escalation, failing that some sympathy .

Some background:

• Company Car via LeasePlan.
• I am the main driver and have access to the TeslaApp
• I can login to the Tesla Account online but as the car is a company car via LeasePlan I can't add an additional driver online.
• I have an email from LeasePlan to Tesla ([email protected]) authorising them to add my wife
• I have also provided Tesla with the Vin, V5 logbook.

I have phoned Tesla and emailed Account Support and London Park Royal many times and I can't even get a response to my query. On the last call to London Park Royal on Friday they said it would be actioned by the end of the day. this did not happen.

Any advice?

Thanks!

 

[LongRanger]

Phone the Tesla number, select deliveries and explain the situation, they won’t be silly busy in this quarter (yet) and you may hit on a sympathetic deliveries agent who can help.

 

[JayMac]

Can’t you just download the app on her phone and login using your details? That’s all I did.

 

[BitDriver]

Phone the Tesla number, select deliveries and explain the situation, they won’t be silly busy in this quarter (yet) and you may hit on a sympathetic deliveries agent who can help.

Thanks, I’ll try that.

 

[BitDriver]

Can’t you just download the app on her phone and login using your details? That’s all I did.

I had read on here that causes its own issues (not sure what). Also generally sharing app logins isn’t good practise. I’d like to void if possible. I really can’t see why this is so difficult!

 

[*Adam]

I had read on here that causes its own issues (not sure what). Also generally sharing app logins isn’t good practise. I’d like to void if possible. I really can’t see why this is so difficult!

If it helps the better half has been using my login for a year now. No issues.

 

[pdk42]

I had read on here that causes its own issues (not sure what). Also generally sharing app logins isn’t good practise. I’d like to void if possible. I really can’t see why this is so difficult!

I had problems with two phones accessing the same account, but many seem to cope fine - might be worth a try.

 

[MrBadger]

I had read on here that causes its own issues (not sure what).

Over a year and no issues.

 

[GrumpyManUK]

Just be aware she can track your location via the app (and vice versa).