TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Adding new credit card to Tesla A/C - issue with billing postcode

Discussion in 'Australia' started by DasBoot, Dec 31, 2019.

  1. DasBoot

    DasBoot Member

    Joined:
    Sep 19, 2019
    Messages:
    28
    Location:
    Brisbane, Australia
    Trying to buy FSD for my M3 anticipating an imminent AU price rise. The credit card I used for the initial deposit doesn't have sufficient funds.

    When I add different cards in my account, it asks for a billing postcode, but only accepts 5 digit numbers rather than the Australian 4 digits. I can get past the form by prefixing with a zero, but the actual payment fails (tried 2 different cards).

    Anyone got any tricks to add an AU credit card successfully, or am I going to have to call someone on 2nd Jan?

    Annoyingly when I set it back to my original card with the zero prefix trick, I can see a zero dollar auth transaction on that card, but I can't use that one due to insufficient funds.
     
  2. Techno-phile

    Techno-phile S100D, P3D- in garage

    Joined:
    Nov 13, 2014
    Messages:
    339
    Location:
    Perth, Australia
    Two ideas:
    -place an order in the Tesla App for a Service - software update - to install FSD at $8500 before any price rises. At least your order will be in writing.
    -pay early into your existing card to make room for the FSD charge on that card.
     
    • Helpful x 1
    • Like x 1
  3. jbcarioca

    jbcarioca Active Member

    Joined:
    Feb 3, 2015
    Messages:
    4,962
    This might not suit your preferences but...you might have enough time left to transfer balances from your 'good' card to others so leave enough space to authorise. An easier alternatives is to call your card issuing service line and ask for a temporary credit line increase to permit your transaction with Tesla. Depending on your issuer and your own history that often works. The major Australian issuers are considered fairly responsive.

    (FWIW, in a prior incarnation I was a consultant on the authorisation system of one major Australia issuer.)
     
    • Informative x 1
    • Like x 1
  4. DasBoot

    DasBoot Member

    Joined:
    Sep 19, 2019
    Messages:
    28
    Location:
    Brisbane, Australia
    Happy new year, and thanks for the suggestions. I have an existing service appointment booked for some minor issues so I've added the FSD purchase/failure to that to record the issue.

    Already transferred funds to the card that works, but both source/destination don't support the new payments platform, so they haven't shown up yet. It's a Visa debit card, not credit card, so I doubt the issuer will approve a limit increase.

    Tesla makes it surprisingly difficult to give them money, I couldn't buy several hundred dollars of accessories when my car was delivered either.
     
  5. jbcarioca

    jbcarioca Active Member

    Joined:
    Feb 3, 2015
    Messages:
    4,962
    For debit cards it is actually easier. The debit card limits in general and in Australia too, are set mostly to limit potential fraud risk. Since it is debit, not credit, if you contact your bank they can make a one time transaction approval above the standing limit. All you need to do is specify who the payee is and what the amount is. if the money in in the account they'll cooperate. There are three categories of debit card limits; 1) transaction size; 2)daily transaction limit (i.e. aggregate value of all transactions within a booking day, so weekends/holidays can have more than one booking day.)

    So, the easiest way is to ask your bank for a one time large transaction authorisation, and not use the card fro anything else within that day.

    Maybe this si too much information. Anyway you can still get the payment made prior to the appointment. Hopefully Tesla will allow the lower price.
     
    • Helpful x 1
    • Informative x 1
  6. DasBoot

    DasBoot Member

    Joined:
    Sep 19, 2019
    Messages:
    28
    Location:
    Brisbane, Australia
    Rang Tesla today, they acknowledged an existing website issue with adding new payment methods to your account. Looking at various forums, it's been an unresolved issue for quite some time.

    Even processing manually on their end sounded like a frustrating process, the guy struggled with their system for 10 minutes before offering me a callback. But FSD is finally purchased now.

    Definitely an area Tesla could improve on.
     
  7. Kilak

    Kilak Member

    Joined:
    Aug 12, 2019
    Messages:
    90
    Location:
    Melbourne
    This isn't what I wanted to read - I was contemplating the same process, buying FSD with a different card.
     
  8. DasBoot

    DasBoot Member

    Joined:
    Sep 19, 2019
    Messages:
    28
    Location:
    Brisbane, Australia
    Yeah, I'd just call Tesla to make the purchase with the different card. Despite the website looking like you're adding an additional card, you're actually editing the one payment method. So you may not be able to get the original card back on there if you mess with it right now.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC