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Adding refferal code to existing order

Discussion in 'Model 3: Ordering, Production, Delivery' started by Perry, Aug 2, 2018.

  1. Perry

    Perry Member

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    Anyone know how to, or been successful at, adding a referral code after placing an order? Ordered a Model 3 Performance on 7/9/18 and want to add a referral code so the referrer can get a free wall charger.
     
  2. marusan

    marusan Member

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    I called about this today. Answer (received later via e-mail):

    With regard to the referral you were wanting to add to your order, regrettably we only have a 48 hour time frame where we have the functionality of adding a referral code once an order has been placed. Since we are outside this time frame, we are unable to add the referral code to this order.
     
  3. Perry

    Perry Member

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    Do you think there is anyone else who can do it? I have read that some have done it.
     
  4. marusan

    marusan Member

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    I responded back to the Service Support Specialist I spoke with, asking:

    I hope Telsa might reconsider a one-time exception to that policy, since, until August 1st, it wasn’t possible (to my knowledge) to order a model 3 through a referral, only model S and X. Had I been able to when I ordered in June, I would have used the referral code.

    I haven't received a response. Will post if/when I do.

     
    • Like x 1
  5. Bimbels

    Bimbels GoldMember

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    I also got shot down via email.
     
  6. Chips

    Chips Member

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    I called and after a few rounds of being put on hold while the rep (located in Utah she said) continued to check on how to do it was finally given the answer that since I had already configured that only my DA can add a referral code. I pressed a little bit, while at the same time not trying to be a jerk about it, saying that just seems odd that only a DA and nobody else can add this piece of data to my order. She just repeated what apparently someone else had told her while I was on hold that the DA will happily do it when they reach out to me. :|
     
  7. marusan

    marusan Member

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    A little insight -- the folks in Utah appear to be contractors. There was a postal address in the signature of a customer support message I received today, and it listed "12832 Frontrunner Blvd, Draper, UT". If you dig a little, you'll see this is actually CSS Corp (CSS Corp | Global Leaders in IT Services & Tech Support Solutions), which is an outsourced tech support company. I suspect they have limited access to Tesla's systems, whereas the DA's are Tesla employees (and, hence, have useful access).
     
    • Like x 1
  8. Perry

    Perry Member

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    What is a DA? And how do I get a hold of one?
     
  9. ebmcs03

    ebmcs03 Active Member

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    District attorney. Go get arrested.
     
  10. juanmedina

    juanmedina Member

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    Delivery Advisor.


    So only the ISA (Inside Sales Advisor) can add the code? Lame because mine doesn't answer to my email or calls
     
  11. Perry

    Perry Member

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    How do I find out who is my Inside Sales Advisor and how do I get a hold of them? There is no such phone number on the site.
     
  12. marusan

    marusan Member

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    Call 1-888-51-TESLA, and spend 30-60 minutes on hold to reach someone who will probably inform you that you don't have one. :(
     

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