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Greetings folks,
...people dismiss reality and substitute facts for personal attacks more often then not or in general just don't appreciate the contributions.
Some highlights (expletives censored by me):
I got a few spoofed emails (from a legit contact's email address who definitely did not send the message) that read: "a mod deleted this post in ur thread, so ill tell you here: your a f*****g d****e bag. get over urself #firstworldproblems".
Someone actually got a hold of my personal cell number (no idea how, it's not listed on anything associated with this account) and spammed me from random numbers (maybe the same person as above, no way to know) in the middle of the night with crap like, "Tesla r0x! f*** you!", forcing me to silence my phone to get some sleep and potentially miss contact from someone who legitimately needed to get a hold of me in an emergency or otherwise. Fortunately this spam attack stopped before I woke up.
Slew of other emails, youtube comments, you name it based on posts I've made here (unique people).
Overall, I've found myself wasting far too much time accomplishing nothing here lately.
Additionally, I think I'm done supporting Tesla in general as a company. Their extremely poor handling of the numerous issues with the P85D that stem from their prior and continued misleading marketing (intentional or not before is up for debate, but certainly intentional now that it continues) has reached the breaking point with me.
Tesla as a company has managed to create a Reality Distortion Field based around the Cult of Elon, and that is reflected in the way anything even remotely negative is slammed here at TMC. I hope that changes but I doubt that it will. For better or worse, Telsa = Apple instead of Tesla = Google/Android.
Definitely sad to see you go.
I don't think I saw the discussions you seem to primarily be referencing (of being attacked), but it is unfortunate how much that happens on the internet. As someone who has moderated tens or hundreds of thousands of comments/posts (elsewhere), it is a hard thing to keep out of a community -- it requires a lot of work from a lot of people.
Clearly, if you were counting on shortly getting the autopilot features that were revealed at the D event and your purchase was partly because of those, you are right that you didn't get what you rightly deserved. It is unfortunate Tesla hasn't done a better job on that topic -- both getting the features rolled out and communicating the delays better... and, I would say, offering those early buyers something for not really delivering what it said it would deliver (in a timely fashion).
All of that said, I do think there are a few things to note.
One is that, on the whole, Tesla and electric cars have gotten lopsided coverage in the media that is much more negative than it should have been. When you look back at what Top Gear did, what happened with Broder, and how stupidly much of the media covers the company and the topic, I think that helps to explain why many who know better are quick to come to Tesla's and EVs' defense.
Furthermore, there are legitimately paid trolls who's job is to go out and create doubt and negativity about things such as EVs, Tesla, and TSLA. With this being the case, some of us are hypersensitive to negative comments and persistent negativity and more quickly assume someone is engaging in such activity for nefarious reasons. I doubt many people here think you are such a person, but maybe a few do and they are counterproductively acting on that assumption. It's a tricky situation these days, but it's unfortunate when a thoughtful, sincere person with legitimate concerns receives that kind of negativity. And despite what many think, those reactions can have severe effects on the unfortunate recipient. Btw, this is a wonderful TED Talk that anyone who uses the internet (that's all of you) should watch.
Another point that I think has to be recognized is that Tesla is very much a Silicon Valley company. It does things in a different way to much of the world and that is "normal" in that culture. I hate to stereotype, but I think it's safe to say that the style/culture jives much more with those in the younger half of the population, and more so the younger one gets. It's a different time, and depending on when we grew up, we have different expectations from companies and how they communicate.
Tesla is also an extremely fast-growing company with a lot changing every day. While it may be a Fortune 100, it is still very much a startup (imho). To expect everything to run and be communicated as it would from a century-old company that is seeing incremental growth is unrealistic. I can't even imagine what kind of challenges in all respects (including communication) Tesla faces on a daily basis. But when I start to, my head spins a little as if I was riding in an Insane (or maybe even Ludicrous, but I haven't experienced that) record-shattering P85D. (I would say the head spins more while in the rollercoaster/passenger seat than in the spaceship/passenger seat, to be OC about my analogy there .)
Overall, though, I think many of us here do agree that Tesla needs to mature a bit in order to present things (particularly, timelines) in a more realistic manner and to clean up some communication channels. Of course, there's not going to be 100% agreement there, but I think that's the majority view. As far as the ones who disagree on this matter (or any), some people are simply more reactive and abusive than others, and that's unfortunate... no matter in what setting. I much prefer an academic-style discussion and debate, and I'm happy to say that I think that is primarily what you find here on the TMC forum.
Lastly, I think it's worth recognizing that Tesla is doing many things on a stellar level. To complain too "hard" about its weaknesses turns some people off and even makes then respond in contention because of how many ways Tesla is doing things much better than the incumbents. And it would be interesting to see an actual study on the matter, but without a doubt a large portion of the Tesla customer community has been very impressed by the customer service and communications from the company -- I'd venture to say it's the vast majority of the customer base. So, again, those experiences put people in a defensive and critical mood when someone makes an extreme case to the contrary to their experiences. Unfortunately, this is what seems to have happened with you a number of times.
Anyhow, that's a long-winded perspective from someone long in the Tesla/EV/solar/cleantech communications business who has a background in sociology and a quite empathic sociologist's mind. Hopefully it is useful for putting this whole (unfortunate) story into broader perspective.