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Adjusting Volume Wheel Drops Call

Discussion in 'Model S: User Interface' started by Ditpixs, Oct 11, 2016.

  1. Ditpixs

    Ditpixs Member

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    Location:
    Tracy, CA
    Wondering if anyone else has experienced this issue:

    I have the volume mapped to my left scroll wheel. When on a call, if I adjust the volume with the wheel it will drop/hang up the call. Using the screen works properly. I was suspicious of it thinking I pressed the button, but that is not the case as pressing that button is tied to the media player and not the phone app.

    This only started after the 8.0 upgrade. Using an iPhone 7 Plus, although I doubt the phone matters.

    Thanks!
     
  2. Max*

    Max* Autopilot != Autonomous

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    Android Galaxy S5 and S6edge here. Neither of them can replicate the call being dropped.
     
  3. tgp1019

    tgp1019 Member

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    It has happened to me on several occasions. I use iPhone 6+. Noticed this after I downloaded 8.0
     
  4. mattonlife

    mattonlife New Member

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    Location:
    Colorado
    Same issue, happens every time with iPhone 7, iOS10 and Tesla Firmware 8.0 (2.36.108) in my Mode S. Drives me nuts :) Has anyone reported to Tesla?
     
  5. JPP

    JPP Active Member

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    Me too...but even worse, I am having BT issues with the audio of phone calls not routing through the Car audio. I have to disconnect and reconnect my iPhone 7, and sometimes also cycle the iPhone iOS10 BT off and on. PITA.
     
  6. SeminoleFSU

    SeminoleFSU Member

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    Had similar behavior on my Nexus 6p although it would do it sometimes on 7.1 also
     
  7. M5Guy

    M5Guy Member

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    Happens for me too. Currently version 8 and ios10 on 7 plus. Adjust volume, call disconnects. iOS 10 and v8 came out so close together, honestly can't tell you which one started the problem. Have not reports to Tesla yet, if it continues in the spring for annual service, will report then. Have just stopped using that during calls and use the touchscreen. Kind of annoying but not worth the 120 mile drive for me to Chicago service center...
     
  8. gnxs

    gnxs Member

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    I have the same issue with a Galaxy S7, but it seems to be only on calls I make, not incoming calls. I reported it to the service support e-mail yesterday and they promptly replied with some follow-up questions. Then yesterday afternoon out of the blue my Service Center in Villa Park, IL called and the tech who was pulling my car logs had a question or two. Haven't heard anything further, but it looks like Tesla got right on it and are looking into it.
     
  9. SeminoleFSU

    SeminoleFSU Member

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    I had a call drop on Monday right after adjusting volume. Need it to happen a couple more times in good coverage areas before I'm a believer
     
  10. taurusking

    taurusking Member

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    Happened to me since upgrading to v8. I have Samsung Galaxy S5. Never had any issues touching left scroll wheel and call disconnecting before.
     
  11. Chas F

    Chas F Model S 60kWh #P6396

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    Same issue here using iPhone 6S.
     
  12. LoL Rick

    LoL Rick Like Buttah

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    I've had it happen 5 times. HTC One M9.
     
  13. dabbler

    dabbler Member

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    Consistently drops calls for me using a LG android phone. I don't even have to adjust the volume. Glad to read that others are experiencing the same issue and have discovered a "work around" until the issue is resolved.
     
  14. Gmoney12

    Gmoney12 Member

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    Same issue here. Really annoying. Any fixes?
     
  15. LoL Rick

    LoL Rick Like Buttah

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    Got an update to 2.44.130 Tuesday night and yesterday I adjusted the volume without the call dropping. Just one data point but it was positive!
     
    • Like x 1
  16. bob_p

    bob_p Member

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    Received the 130 update yesterday morning - and it disconnected me during a call.

    The call isn't dropped - what happens is the Bluetooth connection to the phone is dropped - the call was still on my phone, requiring me to hold the phone to continue the call.

    For obvious bugs like this, Tesla really should be acknowledging these bugs - and listing the major bugs fixed in each release - so we know what to expect - and what to report back as bugs to Tesla.

    Do they think this was fixed in 130?
     
  17. SeminoleFSU

    SeminoleFSU Member

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    IIRC When this has happened to me in the past the car actually hangs up the call. It happens to me many mornings when I'm on a morning conference call walking out the door. I walk out to the car on speakerphone, open the trunk and put my stuff inside. Then I unlock the car so I can disengage the charging cable. Once the handles pop out the car Bluetooth connects to my phone. At that point the call is happening inside the car. I then open the door and before I get in the car I click the steering wheel button to mute my mic. When I do that the call ends.
     
  18. Markk993

    Markk993 Member

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    happened to me twice in a row this week... HTC M10...

    Is there a fix in the works ?
     
  19. SarahsDad

    SarahsDad Member

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    Has happened to me 3 times in last few weeks. Scroll volume, call drops. iPhone 6. All 3 were received calls.
     
  20. Atebit

    Atebit Member

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    Yeah, well Agile doesn't work like that. Time spent documenting/tracking bugs takes time away from Tesla's ability to Continuously Inconvineince I mean Improve you.
     
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