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After upgrading my MS60 to a MS75 (software), I'm no longer receiving firmware updates

Discussion in 'Model S' started by int29h, May 11, 2017.

  1. int29h

    int29h Member

    Joined:
    Oct 2, 2016
    Messages:
    7
    Location:
    ::1
    Heya,

    I am currently on firmware 17.11.3 (AP2.0). This came out a while ago. According to ev-fw.com, there have been 8 firmware updates since then. I have gotten 0 of these upgrades thus far.

    I'm not 100% certain as to what could be causing the lack of updates for me. My Tesla has connectivity (I stream Slacker all the time) and my garage at work and at home has good signal strength. I used to receive updates before and I haven't really changed anything except unlocking my MS60 to a MS75 via the software upgrade process on the Tesla.com website.

    What's the right thing to do here? Is there an e-mail I can hit up and ask?

    Thanks!
     
  2. csanders90D

    csanders90D Supporting Member

    Joined:
    Jun 10, 2016
    Messages:
    48
    Location:
    San Diego, CA
    Of the 21 firmware releases this year (17.* versions) my car has gotten 5 updates, an average of about 1 per month. This seems to be about average. With a version of 17.11.3, you're between 1 and 2 months since your last update, so I'd say you're about due, but not overdue to the point of worrying about it.

    Having the latest is always fun, and it will come soon enough. I wouldn't bother bugging Tesla about it until you'd been at least 3 months without an update.
     
  3. MIT_S60

    MIT_S60 Member

    Joined:
    Nov 23, 2016
    Messages:
    315
    Location:
    Orange County, CA
    Patience unfortunately. I was on 17.11.3 for what seemed like the longest time as well. I just received 17.17.4 two nights ago, so it seems like they are being cautious on the roll out.
     
  4. croman

    croman Active Member

    Joined:
    Nov 21, 2016
    Messages:
    1,827
    Location:
    Chicago, IL
    It can't hurt to call Tesla support if you don't have an update by tomorrow. I'd even give them a ring just to make sure everything is ok.
     
  5. Yinn

    Yinn Member

    Joined:
    Nov 15, 2016
    Messages:
    658
    Location:
    Behind you
    Or take it into service, they can check to make sure you're on the latest. Mine is originally a MS60D, upgraded to a MS75D and I still receive updates (just got one last night) Right now I'm on 17.11.45 (AP 2.0 hardware w/o EAP)
     
  6. pilotSteve

    pilotSteve Member

    Joined:
    Jul 14, 2012
    Messages:
    945
    Location:
    Vancouver WA
    I feel your pain.... I went 40 days (and nights!) between my first EAP enabled 17.11.3 and yesterday (much better EAP) 17.17.4

    After waiting patiently (NOT) all that time, in desperation yesterday I tried a FULL POWER OFF (from the menu), sat in the car for 3-5 minutes reading on my iPhone, then powered back on. Once powered up I did a full reboot of both screens. Then I left the car alone (well charging). Lo and behold about 4 hours later I got the update notification.

    Sure this is probably coincidence .... BUT I had a previous problem where the A/C compressor would not come on, and multiple reboots didn't fix it (fan but no A/C). Talked with service and they said before bringing in the car, try the full power off then reboot as described above. Sure enough that fixed the A/C problem.

    So that seems to be the procedures for a FULL reboot/restart of all systems.

    Good luck! May The Firmware Be With You.
     
    • Informative x 2
  7. bmah

    bmah New Moderator, Model S / Model X Forums

    Joined:
    Mar 17, 2015
    Messages:
    1,242
    Location:
    Lafayette, CA, USA
    This. Calling tech support to ask about this is free and can't hurt.

    Ah waitasec. OP says his/her location is ::1, there's the problem right there. Teslas don't do IPv6...you need to change your location to 127.0.0.1. :)

    Bruce.
     
    • Funny x 2
  8. int29h

    int29h Member

    Joined:
    Oct 2, 2016
    Messages:
    7
    Location:
    ::1
    Good point ;).

    Nice to know it's not just me. Thanks!
     
  9. ucmndd

    ucmndd Member

    Joined:
    Mar 10, 2016
    Messages:
    479
    Location:
    California
    Lots of folks are still on 17.11.3. Including me. :(
     
  10. tccartier

    tccartier Member

    Joined:
    Oct 27, 2015
    Messages:
    323
    Location:
    AZ.
    Do older cars (2012) still get any relevant updates or have they been orphaned on version ????
     
  11. Tam

    Tam Active Member

    Joined:
    Nov 25, 2012
    Messages:
    2,924
    Location:
    Visalia, CA
    2012 Model S has been getting updates regularly but seldom with new functions.

    The last new major functions were:

    Automatic Garage Door Closing and Opening (when you leave your garage and when you come back to it.)
    5 Equalizer Sliders (from 3).

    An expected coming upgrade is a operating system that will make the browsing faster so you have to wait for grey patches for you navigation map.
     

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