Ahh Tesla Service...Well, it’s come to this

[TampaP100D2020]

My new 2020 MS performance has still not had autopilot fixed, and the additional issues I’ve had, per the SC, are all “within specs”, including a large exposed metal bracket in my trunk that clearly should be covered by the trunk lining- it’s pure cosmetics but on principle a 100k car should arrive without problems. I know I’m preaching to the choir. My appointment has been rescheduled a 3rd time. I know we are in a Pandemic- I’m a health care professional- and that has impacted service schedules. However, a true inspection would have caught the problems before I took delivery. I have reached out to the SC countless times by text, and my girlfriend has even gone in personally 3 times to try and get somewhere, to no avail. My work schedule consists of 16-18 hr days 6-7 days a week and makes it even harder to make any progress. I am planning to file. From what I can tell I will be one of a myriad of law suits against Tesla. As soon as this car is fixed I am selling it and moving on. Once I do, I will be going off TMC. Thanks to everyone for answering the questions I’ve had, and it’s been awesome reading the many informative and helpful posts. Stay safe and a very Happy Thanksgiving to everyone.

 

[npatel40]

I have had the same response "all within spec" The service after delivery and Tesla willingness to fix issues even after they said they would has been horrible. I also recently purchased a 2020 model s performance and the white paint has different colored body panels. During delivery I was told to email all the pictures to Chicago-grand email and they would be fixed. Guess what no response until day 6 of my 7 day return period (now they don't even offer the return period). But on day 6 a manager texted me what will be fixed if i don't return the car. Now Chicago Elston Grand has been "escalating" the issues since they now need approval? But yes everything I had was "all within spec" whatever that means. Overall the car is fun to drive, but manufacturing issues and lack of "service" seem to be the downfall to making a 100k car purchase what it should be.

 

[Magellan55]

I've come to the conclusion that a Tesla is a high tech car with poor quality and service. You're paying for the tech and performance (what other car can do 0-60 in 2.3s for ~100K?). If you want higher quality and service, pay 2x and get a Taycan Turbo S.

 

[TampaP100D2020]

I've come to the conclusion that a Tesla is a high tech car with poor quality and service. You're paying for the tech and performance (what other car can do 0-60 in 2.3s for ~100K?). If you want higher quality and service, pay 2x and get a Taycan Turbo S.

Believe me when I say I get your point. Where we disagree, is whether it’s ok to have ubiquitous production defects and apathetic service on a car that costs over 100k, no matter what the price comparison to other brands may be. Perhaps this price point is a discount for some, but it still can’t justify discount service and hack job production QA. Agree to disagree. As far as Lucid and Porsche goes, I suspect the moment their charging networks expand sufficiently, many Tesla owners will do exactly as you suggest.

 

[aerodyne]

My new 2020 MS performance has still not had autopilot fixed, and the additional issues I’ve had, per the SC, are all “within specs”, including a large exposed metal bracket in my trunk that clearly should be covered by the trunk lining- it’s pure cosmetics but on principle a 100k car should arrive without problems. I know I’m preaching to the choir. My appointment has been rescheduled a 3rd time. I know we are in a Pandemic- I’m a health care professional- and that has impacted service schedules. However, a true inspection would have caught the problems before I took delivery. I have reached out to the SC countless times by text, and my girlfriend has even gone in personally 3 times to try and get somewhere, to no avail. My work schedule consists of 16-18 hr days 6-7 days a week and makes it even harder to make any progress. I am planning to file. From what I can tell I will be one of a myriad of law suits against Tesla. As soon as this car is fixed I am selling it and moving on. Once I do, I will be going off TMC. Thanks to everyone for answering the questions I’ve had, and it’s been awesome reading the many informative and helpful posts. Stay safe and a very Happy Thanksgiving to everyone.

Law suits are a pain, mainly benefit the lawyers.

May I suggest you try a different SeC, one not busy, far from town?

Missing parts should be visible on the EPC.

Thanks for your service in this pandemic...