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Air Suspension Needs Service - 4 Week Old Model S

Discussion in 'Model S' started by g1000x, Jul 6, 2018.

  1. g1000x

    g1000x Member

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    I've had my Model S going on 5 weeks now, and I got a message this morning after the car was sitting for a day in the garage that "Air Suspension Needs Service". I couldn't get the suspension to raise or lower (makes sense given the error). I tried a hard reboot, but the issue persisted. I drove about 10 miles, then did a full shutdown via the touch screen (Power Off), and then 5 minutes later started the car again with the brake pedal. The issue is now gone, and my air suspension raises and lowers normally.

    Doing some research, there are multiple people spanning years back, that get this error message.

    Since the issue seems resolved and the air suspension is working again, should I cancel the service center appointment? I am thinking of still taking it in to let them at least run diagnostics and see what was wrong.

    Look forward to hearing anyone else who may have had this on their Tesla.
     
  2. kev1n

    kev1n Member

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    if you call them with the date and time of when the message popped up, they should be able to tell you what happened. beats having to bring it in
     
  3. Alex_M

    Alex_M New Member

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    I had the same problem. Just took my MS to Service Center, was told that there is no issues, just a software bug.
     
  4. Bebop

    Bebop Active Member

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    I had this same issue. I tried looking for service records but couldn't find it. I would keep the appointment because it would suck if it happened again and especially if you are in the middle of something or have plans with the car. It was some kind of software thing but they fixed it up.
     
  5. JvDuijvenbode

    JvDuijvenbode New Member

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    I had the same issue with my Model S today, which is only 3 weeks old. Soft reboot did not solve the problem, a hard POWER-OFF seemed to work.
     
  6. Jcamps

    Jcamps Member

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    Noticed this warning showing up twice, both on the day after visiting the car wash. Went away after a scrollwheel reboot.
     
  7. N..8

    N..8 Member

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    Yesterday when I got into my car it had the same message. Called the SC and he told me that it seems they've been receiving a number of calls all with the same problem. He told me to power down the car and lock the doors. After 10 minutes I went into the car and the message was gone. Before calling the SC I did the soft reboots and they didn't work, but turning the car off and locking the doors did. Seems to be software issue since we are all having the same issue after the latest OTA.
     
  8. g1000x

    g1000x Member

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    Thanks for the updates.

    Error has not appeared again since I did a full shutdown from the touchscreen.

    I should add that my car is on 2018.24.1.

    I also called the SC and he checked it remotely, he saw 4 air suspension errors, but then none after I did a shutdown / reboot. Since many others in this thread are mentioning they've gotten this error, I'm going to assume it's a software issue (which is what the SC rep assumed also).
     
  9. Reddy Kilowatt

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    Chantilly VA
    I had same error four times and had suspension sit all the way down on low until I charged the Car last time it happened. I did not do the reset.

    I took into Tesla 2 weeks ago. I also had a noise on the right real during brake regen. The tech thought I had an air leak. The guy who worked on the car said it was a software bug.

    It started with my car on the 2018.18 update. Also always sets my phone volume way down low.
     
  10. Buster1

    Buster1 Member

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    Same problem with my MS when it was 2 weeks old. The SC did some work on it and found a non torqued fuse or part...and that fixed it. No probs since.
     
  11. mspohr

    mspohr Active Member

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    I've had this problem intermittently on my 2015 S85D. Even took it in for service once and they found "no problems".
    I found that putting it in "Jack Mode" would fix the problem.
    No problems since software update last October. (Keeping fingers crossed).
    This seems to be a software problem.
     
  12. Elektron

    Elektron Member

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    Got the same error message this am. soft reboot no help. will try complete shutdown......
     
  13. mspohr

    mspohr Active Member

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    Try putting it in Jack mode.
     
  14. g1000x

    g1000x Member

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    I should add a final note,

    I still haven’t gotten this error alert since I did a full shutdown. Canceled the SC appointment, and the person on the phone said it was a glitch with this firmware.

    So overall, no issues!
     
  15. Elektron

    Elektron Member

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    Well, went back out to the car to do the shutdown and the message was already gone. drove it around for a little bit and it did not reappear. who knows...
     
  16. jabr0u

    jabr0u New Member

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    Location:
    Tennessee, USA
    Same issue with my 1.5 month old S100D. Error message displayed when driving car into work in the morning. Talked to SC and they advised that I bring it in next day. By that evening, error message went away. Took it into the SC and they couldn't replicate the issue, though they saw in the logs that the message had appeared. Called it a software bug. Hasn't happened again since.
     
  17. jeffpaul

    jeffpaul Member

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    Location:
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    I had this pop up a couple times recently. I'm thinking (hoping) it's just a software glitch, but I'm keeping my service appointment next week to confirm.
     
  18. Lasttoy

    Lasttoy Member

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    St Augustine, Fl
    Call fremont, 877 798 3752 every time you have an issue
    Dont wait 5 minutes, they log into your car and look up error codes.
    Never wait, call while u r driving.
    Mine said service last week. They logged in, found sw problem, re loded over night
    Perfect
     
  19. Astraviel

    Astraviel Member

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    Location:
    Vancouver, BC
    Had this problem two days ago driving to work. After my shift I got back into my car and the error message was gone.
     
  20. wanche

    wanche Member

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    Nov 14, 2017
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    Location:
    Toronto
    had this issue today when back out from garage, message went away after next power on the car.
     

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