Alert pop-up won't go away

[TESLEV!]

Last week Tesla pushed an Autopilot trial to my M3 (long range, dual motor). That was odd since I do not have AP but I figured they wanted me to try it. Every morning since, this pop-up in on my screen and will not go away. I have to re-boot each morning which I do not want to do anymore.

Any ideas how to make this a permanent fix?

 

[ChrisH]

Did you post this already or is this another user experiencing the same thing?

 

[ggies07]

Same thing with me!

 

[RSL2020]

Is this your first autopilot trial? Just curious because they had one a few months back.

 

[YisSerL]

Same here, quite annoying!

 

[alienranch]

Same here. Called Tesla support and one thing that does NOT work, is powering down the car to completely clear the cache and partially downloaded updates. This didn't work, so I'll have to call support back later. This is now happened 5 days in a row, and a soft-reset is the only thing to clear it. The bug dates back to Oct 18, and has been widely reported. Some owners report Tesla support acknowledges the issue, while others have support people haven't heard of it. Luck of the draw, but no resolution best of my knowledge.

 

[TESLEV!]

Is this your first autopilot trial? Just curious because they had one a few months back.

Yes. This happened after the trial was pushed to me last week. I do not even have AP on my M3.

Very annoying.

Does Tesla have a fix to this bug?

 

[TESLEV!]

Guys, I was just told by Cleveland SC that there is no fix now other than doing a re-boot of the screen. Which is very annoying.

I was told "Tesla engineers are working on the problem." So this is a test - how long will it take?

 

[YisSerL]

One guarantee solution might be to pay $7000 to get rid of the popup.

 

[JGard]

Tesla should discount it to $3k for our troubles, then I'd buy it

 

[MP3Mike]

Yes. This happened after the trial was pushed to me last week. I do not even have AP on my M3.

Why is it odd? Not having purchased EAP is exactly why you would be getting the trial. People that have purchased EAP won't get the trial.

They are hoping that you try it and like it so much that you will buy it. (I think they still even offer a discount if you buy in, or just after, the trial period.)

 

[lolder]

All newer Teslas have EAP hardware so it is incorrect to say your car doesn't even have AP. Can you swipe the pop-up left or right to get rid of it?

 

[YisSerL]

All newer Teslas have EAP hardware so it is incorrect to say your car doesn't even have AP. Can you swipe the pop-up left or right to get rid of it?

Negative. You can't swipe the popup away. There is no button to close the popup either. It is just there to taunt you.

 

[TESLEV!]

All newer Teslas have EAP hardware so it is incorrect to say your car doesn't even have AP. Can you swipe the pop-up left or right to get rid of it?

No. I cannot swipe the thing away.

 

[Prunesquallor]

Why is it odd? Not having purchased EAP is exactly why you would be getting the trial. People that have purchased EAP won't get the trial.

They are hoping that you try it and like it so much that you will buy it. (I think they still even offer a discount if you buy in, or just after, the trial period.)

No, you don’t understand. This is not the OFFER for a trial, this is the warning that the trial is DOWNLOADING, when you did not order it. It cannot be dismissed or swiped away. The screen is useless until you reboot.

It happened to me Sunday and Monday morning, but this morning it was gone.

 

[JGard]

Why is it odd? Not having purchased EAP is exactly why you would be getting the trial. People that have purchased EAP won't get the trial.

They are hoping that you try it and like it so much that you will buy it. (I think they still even offer a discount if you buy in, or just after, the trial period.)

It's odd because the trial was like 3 months ago.

 

[YisSerL]

This morning the popup changed to the actual trial window that gives me the option to Enable the trial or opt out.

 

[Prunesquallor]

This morning the popup changed to the actual trial window that gives me the option to Enable the trial or opt out.

The same thing happened to me this morning. When I declined, the display started a series of reboots.

 

[YisSerL]

The same thing happened to me this morning. When I declined, the display started a series of reboots.

Hopefully it goes away for good this time for us.

 

[TESLEV!]

Hopefully it goes away for good this time for us.

This is encouraging news. This morning I had to do a reboot to get rid of the stupid screen. I'm hopeful that this will be resolved soon.