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Almost 2 mo. wait time for service appointment

Discussion in 'Model S' started by MichaelS, Aug 6, 2015.

  1. MichaelS

    MichaelS Member

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    #1 MichaelS, Aug 6, 2015
    Last edited: Aug 6, 2015
    After three days of service dragging their feet, I finally was able to get a service appointment today for my 36K service. September 24th!

    Are other people seeing the same long wait times?

    This is Fremont Service.
     
  2. ny888

    ny888 Member

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    It's about 2-3 weeks at Burlingame service center.
     
  3. Max*

    Max* Autopilot != Autonomous

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    3 weeks in VA.
     
  4. Zythryn

    Zythryn MS 70D, MX 90D

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    :redface:Two business days in MN:redface:
     
  5. jeffro01

    jeffro01 Active Member

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    The currently in progress Dublin SC should help relieve the pressure substantially in the coming months.

    Jeff
     
  6. taurusking

    taurusking Member

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    Wow that quick:cool:
     
  7. skboston

    skboston Member

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    5-6 weeks wait time in Massachusetts with 2 Service Centers now, it's quite frustrating to be honest, it's been like that since last year.
     
  8. AmpedRealtor

    AmpedRealtor Active Member

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    I called Scottsdale today and am scheduled for my annual service a week from today, and they reserved a Model S loaner for me. Sounds like the CA service centers are over-extended.
     
  9. Andyw2100

    Andyw2100 Well-Known Member

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    Not only California.

    I tried to schedule my first annual service, along with another issue, on July 29th, in Mt. Kisco. The first date I was offered was September 14.

    I don't fault them at all. They want to do good work, and not rush things. There are just too many cars for them to service.
     
  10. CHG-ON

    CHG-ON Still in love after all these miles

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    I waited about 5 weeks for a Sunnyvale, CA appt. But I was in no rush and didn't push it. I was actually planning a long road trip (which got cancelled) and when I called to ask if I could get a check up prior to going, they said they would find a way to fit me in that week if need be. After the trip died the next day, I just set a regular 12K check for my first time going in. Thought it might be prudent. Car is fine.
     
  11. jcaspar

    jcaspar Member

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    My SC apologized for not being able to offer me an appt till next week. I wasn't available that early, went for 2 weeks. Rocklin CA. Great service center and always give me a Tesla loaner. Only had to use it once before.
     
  12. David99

    David99 Active Member

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    I have three within reach and between them it's usually a week or two. Not bad.
     
  13. Khatsalano

    Khatsalano Member

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    20 days, Burlingame, CA.
     
  14. rxlawdude

    rxlawdude Member

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    This should make for interesting times if Tesla enforces the requirement of all maintenance within 1 month of one year intervals, or within 1,000 miles of 12,500 increments in their Extended Service Agreement (referred to as a contract for an "Extended Warranty").
     
  15. russman

    russman Member

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    When I scheduled my 1 year, the actual appoint was greater than 1 month out and my mileage was at about 23k miles, so they performed the 25k mile service.

     
  16. Patrick W

    Patrick W Member

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    I've only had my S a few months but after reading this thread I'm going to ring the SC to make my 1 year service appointment 4 or maybe even 6 weeks before it's due. (Thanks, all!)
     
  17. Yggdrasill

    Yggdrasill Active Member

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    Some people have had to wait 6-7 months for an appointment in the Oslo area, most have to wait 3+ months.

    They are doing things to increase capacity, but I can certainly understand it can be very frustrating.
     
  18. tliving

    tliving Member

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    This is true, but if the issue is urgent they will bump you up. Im on a 5 week wait for a new drive unit, but its making the pre-failure noises right now so not urgent but should be done before total failure. The prior issue was a bad ball joint which was much more urgent since it was near impossible to drive the car with the noise it made and it was getting worse quickly. For the ball joint I took it by and asked them to listen and tell me if I should wait. They agreed it needed to be done sooner and made it work.

    They're reasonable but overloaded at most of these service centers, be polite and explain what you need and why and they'll take care of you.

    I strongly think Tesla should be investing more in service centers. Their rollout lags far behind the superchargers and stores and the Model X is about to launch. They're already overloaded. How is this going to work? The initial X deliveries will not be issue-free.
     
  19. MrBravo

    MrBravo Member

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    #19 MrBravo, Aug 11, 2015
    Last edited: Aug 11, 2015
    Wow! In the US you have some really long waiting times. And in Europe we always talk about the amazing service that you get on the other side of the ocean.

    I needed to go to SC for diagnostics (there were strange alerts coming up). I called them in Brussels service center and asked if they have time on Monday. They said: "Yes, can you come at 9:00?". The car was diagnosed and fixed the same day.

    Was I lucky or they thought it is urgent? Don't know.
     
  20. davidc18

    davidc18 Member

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    Less than a week at the Dania SC.
     

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