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Almost 2 mo. wait time for service appointment

MichaelS

Supporting Member
Aug 8, 2012
319
51
Hayward CA
After three days of service dragging their feet, I finally was able to get a service appointment today for my 36K service. September 24th!

Are other people seeing the same long wait times?

This is Fremont Service.
 
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jeffro01

Active Member
Jan 30, 2013
2,676
1,926
Teller County CO
After three days of service dragging their feet, I finally was able to get a service appointment today for my 36K service. September 24th!

Are other people seeing the same long wait times?

This is Fremont Service.

The currently in progress Dublin SC should help relieve the pressure substantially in the coming months.

Jeff
 

AmpedRealtor

Well-Known Member
Jun 30, 2013
6,351
3,346
Phoenix, AZ
After three days of service dragging their feet, I finally was able to get a service appointment today for my 36K service. September 24th!

Are other people seeing the same long wait times?

This is Fremont Service.

I called Scottsdale today and am scheduled for my annual service a week from today, and they reserved a Model S loaner for me. Sounds like the CA service centers are over-extended.
 

Andyw2100

Well-Known Member
Oct 22, 2014
6,542
2,393
Ithaca, NY
I called Scottsdale today and am scheduled for my annual service a week from today, and they reserved a Model S loaner for me. Sounds like the CA service centers are over-extended.

Not only California.

I tried to schedule my first annual service, along with another issue, on July 29th, in Mt. Kisco. The first date I was offered was September 14.

I don't fault them at all. They want to do good work, and not rush things. There are just too many cars for them to service.
 

CHG-ON

Still in love after all these miles
Jun 24, 2014
3,079
636
Santa Cruz Mountains, USA
I waited about 5 weeks for a Sunnyvale, CA appt. But I was in no rush and didn't push it. I was actually planning a long road trip (which got cancelled) and when I called to ask if I could get a check up prior to going, they said they would find a way to fit me in that week if need be. After the trip died the next day, I just set a regular 12K check for my first time going in. Thought it might be prudent. Car is fine.
 

jcaspar

Member
Aug 19, 2013
834
72
Sacramento
My SC apologized for not being able to offer me an appt till next week. I wasn't available that early, went for 2 weeks. Rocklin CA. Great service center and always give me a Tesla loaner. Only had to use it once before.
 

rxlawdude

Active Member
Jul 10, 2015
2,256
1,545
Orange County, CA
This should make for interesting times if Tesla enforces the requirement of all maintenance within 1 month of one year intervals, or within 1,000 miles of 12,500 increments in their Extended Service Agreement (referred to as a contract for an "Extended Warranty").
 

russman

Member
Nov 12, 2013
394
48
California
When I scheduled my 1 year, the actual appoint was greater than 1 month out and my mileage was at about 23k miles, so they performed the 25k mile service.

This should make for interesting times if Tesla enforces the requirement of all maintenance within 1 month of one year intervals, or within 1,000 miles of 12,500 increments in their Extended Service Agreement (referred to as a contract for an "Extended Warranty").
 

Patrick W

Active Member
Mar 17, 2015
1,476
882
SLC, UT
I've only had my S a few months but after reading this thread I'm going to ring the SC to make my 1 year service appointment 4 or maybe even 6 weeks before it's due. (Thanks, all!)
 

Yggdrasill

Active Member
Feb 29, 2012
4,107
7,107
Kongsberg, Norway
Some people have had to wait 6-7 months for an appointment in the Oslo area, most have to wait 3+ months.

They are doing things to increase capacity, but I can certainly understand it can be very frustrating.
 

tliving

Member
Mar 8, 2014
751
102
New England, USA
5-6 weeks wait time in Massachusetts with 2 Service Centers now, it's quite frustrating to be honest, it's been like that since last year.

This is true, but if the issue is urgent they will bump you up. Im on a 5 week wait for a new drive unit, but its making the pre-failure noises right now so not urgent but should be done before total failure. The prior issue was a bad ball joint which was much more urgent since it was near impossible to drive the car with the noise it made and it was getting worse quickly. For the ball joint I took it by and asked them to listen and tell me if I should wait. They agreed it needed to be done sooner and made it work.

They're reasonable but overloaded at most of these service centers, be polite and explain what you need and why and they'll take care of you.

I strongly think Tesla should be investing more in service centers. Their rollout lags far behind the superchargers and stores and the Model X is about to launch. They're already overloaded. How is this going to work? The initial X deliveries will not be issue-free.
 

MrBravo

Member
Feb 19, 2015
74
8
Belgium
Wow! In the US you have some really long waiting times. And in Europe we always talk about the amazing service that you get on the other side of the ocean.

I needed to go to SC for diagnostics (there were strange alerts coming up). I called them in Brussels service center and asked if they have time on Monday. They said: "Yes, can you come at 9:00?". The car was diagnosed and fixed the same day.

Was I lucky or they thought it is urgent? Don't know.
 
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