Almost 2 mo. wait time for service appointment

[jbcarioca]

Less than a week at the Dania SC.

I have had appointments at Dania whenever I wanted them, but I have also had fairly long lead times myself.

 

[Spidy]

Wow! In the US you have some really long waiting times. And in Europe we always talk about the amazing service that you get on the other side of the ocean.

Unless you live in Norway...

 

[CSFTN]

2 weeks for a totally non-urgent appointment in Nashville, which includes them dropping off a loaner and flat bedding my car 840 miles (2 round trips). No complaining. Not much better than local BMW shop, if I need a loaner.

 

[Jason S]

My SC apologized for not being able to offer me an appt till next week. I wasn't available that early, went for 2 weeks. Rocklin CA. Great service center and always give me a Tesla loaner. Only had to use it once before.

I recall ~1 week for anything like a annual visit. Since I purchased the valet service, I've had them do that once since they expected to be done the same day.

 

[bonnie]

My SC apologized for not being able to offer me an appt till next week. I wasn't available that early, went for 2 weeks. Rocklin CA. Great service center and always give me a Tesla loaner. Only had to use it once before.

I recall ~1 week for anything like a annual visit. Since I purchased the valet service, I've had them do that once since they expected to be done the same day.

We have a great group of people in Rocklin, no doubt. It's well run, they know their stuff, and everyone is super-nice.

 

[Nigel16494]

I have to wait 6 weeks for the annual service, both at Sunnyvale and Fremont. I never had to wait so long for a scheduled service. They are now booking well into November

 

[Patrick W]

Pleasantly surprised when I contacted the local (Salt Lake City) service center this past Monday about getting the internet upgrade and they said to bring it in the next day (they said to plan on leaving it at least half a day). Only problem was they'd have no loaner available so I made the appointment for next Monday when a loaner will be available.

 

[Torpedo Ted]

Some people have had to wait 6-7 months for an appointment in the Oslo area, most have to wait 3+ months.

They are doing things to increase capacity, but I can certainly understand it can be very frustrating.

I'm pretty sure they don't care too much (like they don't care much about the supercharger network in Norway, considering the amount of cars).


In Bergen it's been a minimum 5 month wait, for well over a year now. If they really cared, they would have opened several new SC a long time ago.

 

[topoisomerase]

1 month for either Sunnyvale or Burlingame for a non-urgent/nuisance fix and LTE upgrade.