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Am I supposed to receive an e-mail confirmation or?

Charles Doyon

New Member
Apr 1, 2016
1
0
Seattle
I reserved my car yesterday at 10PM PDT and I have yet to even get an email confirmation. This is pretty ridiculous. Hopefully they are better at making cars than routing emails.
 

al_chumley

Member
Aug 28, 2012
15
0
Pittsburgh, PA
FYI, I reserved about 7:35 Pacific time, and still haven't gotten an email, but this morning I created a My Tesla account with the same email, and about 4 hours later I saw my reservation number in My Tesla.
 

pilotSteve

Active Member
Jul 14, 2012
1,470
1,337
Prescott Az
I reseved online last night within 2 minutes of the reservation screen going live (also I registered to watch the lifestream using the same email as my existing account and reservation). This morning I have the charge pending on my CC, but nothing in myTesla and no email (checked junk mail, etc.).

They will get it working I'm confident, but I expected by this morning to have received it. At least the event start on time (within 10 minutes) so that was nice. The MX late start was annoying. Happy with the IT and lifestream experience over all, just the lack of timely email confirmation is disappointing.
 

MeghalP

New Member
Apr 1, 2016
1
0
Seattle
I ordered at 7:40 PM PST yesterday. No email and nothing when I sign in to My Tesla. I actually see the following, which concerns me:

upload_2016-4-1_13-25-2.png
 

jkliu47

Member
Apr 30, 2013
459
74
Glendale, CA
Reserved at Burbank, CA yesterday around 1 PM.
Still no email, my credit card hasn't been charged nor anything in MyTesla.
Called Burbank and was told Tesla HQ is having problems getting some of the reservations processed because they have been slammed with the volume.
Called Tesla HQ and yes, their servers had 'latency problems' IOW servers went down. So I just have to be patient and wait. So its OK I guess in the whole scheme of things - its not like the Model 3 would be ready for me anytime in the next year and a half!
 

physicsfita

Member
Jan 20, 2014
464
206
Ann Arbor, MI
Reserved 10:35 AM EDT yesterday -- credit card was hit before I got out of the store. Still no email, and mytesla just redirects. Called the 800 number -- the guy said to wait until it was 48 hours. 32 hours and counting ...
 

lemonlover

Member
Apr 1, 2016
5
2
San Diego
Reserved in Costa Mesa, CA at 10:14am PST yesterday and after 29 hours still no email.

I was bothered by the reservation process since I was completely at the mercy of the Tesla employee's data entry skills. After standing in line for 5 hours, I entered the sales office with credit card and driver's license in hand. The employee took these behind a monitor, where I couldn't see the screen, and started typing away. He asked me for my phone number and email address, quickly typed them then handed my cards back to me saying "All done, you'll get an email within 24 hours". I walked out empty handed, then set up MyTesla to see if there was any record of my reservation - nope. By this morning I was convinced the employee mis-typed my email address but just saw the RN# appear almost 24 hours after the reservation.

Like everyone else, I'll patiently wait for the email and cross my fingers that my 5 hour wait was not in vain.
 

Ssssly

Member
Feb 21, 2014
123
15
Orlando
Believe I have the longest time frame without confirmation. Reserved at 11:05am EST and still no email nor RN on MyTesla.

Like Lemonlover I was not asked to verify her data entry and I'm convinced she typed in my email wrong, but at least I have the CC transaction. Friends that were in line an hour behind me have already received their emails.

I will not be a satisfied customer if I am behind those that already have RN #'s due to a admin error.

Trying to be patient, but every additional reservation tally increases my frustration. My Model S reservation and procurement experience was very easy and stress free.
 

tinm

2020 Model S LR+ Owner
May 3, 2015
2,463
11,890
New Mexico, USA
Just this second got the confirmation email. I ordered at 8:28pm PT last night, the split second the order form appeared.

The reservation appeared in My Tesla earlier today.
 

stopcrazypp

Well-Known Member
Dec 8, 2007
10,008
4,923
Just this second got the confirmation email. I ordered at 8:28pm PT last night, the split second the order form appeared.

The reservation appeared in My Tesla earlier today.
I think you mean 8:28PM MT (Mountain Time). The order form started working around 7:27-7:28pm PT (I was spamming the refresh).

As an update, I received my confirmation email 30 minutes ago on 3:41pm PT and I placed my order online at 7:31pm PT yesterday. I was a bit late because of double checking and printing out the details I filled in (I would rather be a few minutes late than have filled in the wrong information and have an invalid reservation). Basically exactly 20 hours after I placed my order.
 
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winampman

New Member
Apr 1, 2016
3
0
Seattle,WA
Ordered online 11pm PST 3/31. After 12 hours and no CC charge or authorization I ordered again and the CC charge showed up immediately (~11am PST 4/1). I sure hope Tesla got my first reservation, or else I just got bumped back in line by 60,000 spots :(
 

X Fan

Supporting Member
Sep 29, 2015
2,393
6,101
Naples, FL & Cary, NC
Just got my confirmation (ordered at 10;30pm last night)....CC was pending until late this afternoon...it looks like Tesla was backed up in getting all online transactions to clear.
 

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