I don’t understand why we always bash those who are having bad experiences with Tesla when each and every single one of us has dealt with similar experiences at some point or the other.. and we know they’re horrible. However as someone said above as long as the good far outweighs the bad then we’re ok with it.. We should be directing those having issues to the “tip & tricks” of how to get things done.
Tesla NEVER answers the phone, I’ve actually never spoken to someone on the phone from a call that I’ve initiated. I’ve also figured out how to get what I want done without having to actually speak to anyone. Simply use the app and “create a ticket” they have to respond or close the tickets..
To the OP; since you live far away; service has been very sketchy with loaners I’ve never actually gotten one but during my last pick up I’ve seen others receiving. So my advice would be when creating service in the app put that you request a loaner as you live blank amount of miles away and Uber Credits won’t even pay for you to get home. If they don’t have a Tesla Loaner, they’re supposed to provide an ICE loaner but this is also based on reading posts here; I’ve never actually experienced this.. living in NYC the Uber Credits are fine by me, especially since I choose the Luxury option lol..
You’re also correct to be upset about the range issue; Tesla passes the ball on its Range Estimates by quoting the EPA but my 90% charge says 260 miles, yet shows me 168 miles in the energy app.. There are many factors that affect range so I understand why one would be upset. The 3-4 referrals I have I spend the Majority of the time doing damage control for Tesla but then you see something like edmunds review and it’s hard to explain it away.
Edmunds Tested: Electric Car Range and Consumption | Edmunds
I can turn this post into a book..
But I’ll cut it short with this; there are a ton of issues with Tesla; but the car is good enough for me to try and navigate those issues..
I keep a list of issues, and I can honestly say they’ve fixed almost every one.. Do some research here on the forums and if you want to keep the car; your experience will change.. I get it you shouldn’t have to look for the secret; but you’re part of the club now.