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Am I the only one with a (nearly) flawless overall experience??

Discussion in 'Model 3' started by 1deepthink, Oct 16, 2018.

  1. 1deepthink

    1deepthink Member

    Joined:
    Jul 31, 2018
    Messages:
    184
    Location:
    Salt Lake City
    Funny. I keep reading negative posts but having the opposite experience. I’m sorry for those of you that have had trouble. No doubt very frustrating, however in my case I’ve been impressed with every step.

    1. Ordered AWD mid-July. Had never heard of the Model 3 before then. Just picked the best car on the market.
    2. Delivered as promised in Sept with Sept - Nov window.
    3. Car quality was perfect and trust me I’m picky. I gave it a six step detail myself and didn’t find one blemish.
    4. Updates. V9 install was smooth and predictable. Really my 3 week old car just got better?!
    5. Service. I called Service and within literally 1 minute the rep understood the turn signal issue (which I had seen in this forum too) ordered the steering wheel control module and booked an appointment within 10 days. I showed up for my appointment and two service reps with 5 star hotel service skills (really, that’s no exaggeration) checked me in listening carefully to my concerns. They gave me a BMW X3 loaner which is not my favorite, but Audi certainly never had the guts to give me a competitor’s loaner and off I went. Throughout the day I received text updates on their progress and by early afternoon I was picking up my awesome Model 3!

    Sure there are some minor design and functionality issues one would expect out of a first model year, but those are instantly ironed out when I zip up a freeway on ramp and ride the rails through a canyon road while switching easily through classic rock, baroque, blues and 90s rap. Yup they’re all in my favorites.

    Am I really alone in this experience?
     
    • Love x 10
    • Like x 5
  2. samotlietuvis

    samotlietuvis Member

    Joined:
    Nov 30, 2016
    Messages:
    39
    Location:
    Palmdale, CA
    Had flawless experience as well.
    Drove in 1pm Saturday afternoon, the delivery center was empty 1 week after 3rd quarter rush.
    My TM3 AWD was flawless. Took no rush delivery.
    Only wished that the Marina Del Rey delivery center had the guy who could operate that fancy coffee machine there.
    600 joyful miles so far - stepping back into my Chevy EVs feels sad...
     
    • Like x 2
  3. StellarRat

    StellarRat Active Member

    Joined:
    Jan 8, 2014
    Messages:
    1,490
    Location:
    Pacific
    #3 StellarRat, Oct 16, 2018
    Last edited: Oct 16, 2018
    Mine's been that way. I think people mostly write to complain. When everything goes well they have no reason to say much. My paint is good and as far as I know the car has no bad equipment. Everything works like it's supposed to now. I will say that it did take two updates to get the phone key and HomeLink perfect, but I knew they were just software issues that would be fixed eventually, so I didn't really complain.

    Honestly, there could have been some things wrong and I'd have still loved the car. It's so awesome that would have been willing to overlook some minor problems on delivery. One has to remember that Tesla Service is outstanding even if you do have a problem, so that is reassuring as well.

    I'm sure there will be less and less bad experiences as Tesla nails down the delivery and QC processes for the Model 3. It's been a huge shift for them to produce so many cars. They're building something five times the number in one year!
     
    • Like x 3
  4. jcknight

    jcknight Member

    Joined:
    Sep 10, 2018
    Messages:
    13
    Location:
    USA
    Nope, most folks with no issues don’t publicize their good experience. I also had no issues with my order, pickup, and current usage. Have had our M3 for 3 weeks and love love love it more than any other car I’ve ever driven. First time Tesla owner and finding it harder and harder to ever going back to an ICE car again.
     
    • Like x 2
  5. Aieukl378

    Aieukl378 Closed

    Joined:
    Aug 30, 2016
    Messages:
    665
    Location:
    nowhere
    Same...easy peasy.
     
  6. ChrisH

    ChrisH Active Member

    Joined:
    Jun 4, 2013
    Messages:
    2,273
    Location:
    Milton, wa
    I’d say my experience was pretty good, but not great.

    Communication/responsivity to questions between receiving my VIN and delivery was nearly non-existent.

    I have a few quality issues (bulging door seal on two doors, a couple of small weird blemishes in the paint, hairline scratches on the hood that are only visible in certain light, slightly raised door trim on one door, etc).

    We will see if service addresses any concerns that come up that are big enough to bring it in to service. The material in between the wheel wells that is getting wet and tearing in some model 3s worries me living in the Pacific Northwest.

    Love the car, but still have worries due to reading about all the trouble others have shared on here.
     
  7. 12Pack

    12Pack ..

    Joined:
    Aug 25, 2017
    Messages:
    401
    Location:
    Manchester, UK / SFO, US
    2x MS owner - first a CPO and then a new P100D. Has been absolutely flawless - no issues with delivery. 1x 12V battery fail was resolved within a couple of days by a ranger while at work. No other issues.

    This compares to nasty previous Jag and RR experiences.
     
  8. NewTMSMan

    NewTMSMan Active Member

    Joined:
    Aug 21, 2017
    Messages:
    1,089
    Location:
    USA
    I have had experiences like yours with Tesla and the complete opposite. The main issue with Tesla is consistency of the brand experience, they do some things very well on a given day and others horribly poor. One day I have a great service experience and then the next I am waiting over a year for Referral Awards and over 6 weeks for the spoiler and badging on my new Model 3 Performance. I am a Tesla advocate, but it is always one step forward and one back for me in owning Teslas for a while now. They cannot seem to create and deliver a consistent brand experience across everything they do, and certainly across the customer base.
     
  9. Markardi

    Markardi Member

    Joined:
    Feb 4, 2016
    Messages:
    70
    Location:
    Ottawa
    That's what I'm going through right now. My DA never informed me of my delivery window so my car ended up going to someone else. Now I'm being told December or the new year before there could be another match.

    Pretty pissed off right now.
     
  10. untilcomplete

    untilcomplete Member

    Joined:
    Apr 1, 2017
    Messages:
    349
    Location:
    East Coast
    Pretty flawless experience for me. I find I am spending more money to go out to places just to drive the car.
     
    • Like x 2
  11. woodisgood

    woodisgood It's walnut, beech

    Joined:
    Jul 26, 2018
    Messages:
    2,173
    Location:
    San Francisco
    Overall a great but not flawless experience. But the flaws experienced were of a different variety and easier to accept (for me). At least compared to a normal car-buying experience, I never felt like anyone was trying to bilk me at any point.
     
    • Like x 1
  12. Forcelite

    Forcelite Member

    Joined:
    Jun 16, 2018
    Messages:
    81
    Location:
    Orange County
    If had flawless experience other than the wait time from order to delivery (April 4 months )

    Car and People have been great
    Force
     
  13. WileyTheMan

    WileyTheMan Peanut Gallery Member

    Joined:
    Apr 20, 2016
    Messages:
    1,001
    Location:
    Los Gatos, CA
    My washer fluid got low! How could Tesla have let this happen?!?

    Seriously though, I've had a great experience too. Delivery was spot-on, car has had no issues that needed service (software glitches, but they have been resolved or are improving), and Tesla always responded to inquiries I had with satisfactory answers or solutions.
     
    • Like x 2
    • Funny x 2
  14. corduroy

    corduroy Member

    Joined:
    Jan 30, 2018
    Messages:
    535
    Location:
    Earth, for now (sigh)
    I was very nervous after reading this forum for months before ordering my car. But the whole experience and car itself have been nearly flawless.

    It's human nature to communicate more about negative experiences more than positive ones.
     
  15. devilmountain

    devilmountain Member

    Joined:
    Jan 31, 2018
    Messages:
    294
    Location:
    Walnut Creek
    I can't complain at all. I had a great delivery experience that was on time. I was in and out, probably the least amount of time I have ever spent purchasing a car. My previous shortest time was about 2 1/2 hours.

    I have had the car for over 4 months now and I have no complaints.
     
    • Like x 2
  16. rcarpen22

    rcarpen22 Member

    Joined:
    Aug 1, 2014
    Messages:
    332
    Location:
    MD
    I've had two good experiences. I think the particular service center probably has a LOT to do with it. I picked up my 3 on the last Sunday of the 3rd quarter delivery rush. They were clearly trying to get a lot of cars delivered, but they didn't rush me out and answered any questions I had. My car had a few little things, nothing major. Mainly a few tiny paint blemishes that I won't bother having corrected because I just don't care about it. My mobile connector button does not open my charge port. So I reported that and hopefully once they get through the chaos, I will get a new charger. It's funny, the connector for my Model S opens it, as do the ones at the superchargers. Not sure what's going on with the new mobile one. Anyhoo, I think a lot of people are having good experiences.
     
  17. woodguyatl

    woodguyatl Member

    Joined:
    Oct 3, 2018
    Messages:
    446
    Location:
    GA
  18. ngogas

    ngogas Active Member

    Joined:
    Sep 19, 2018
    Messages:
    1,725
    Location:
    Utah
    @1deepthink - same boat, i had a great experience from ordering to receiving the car. Had my first SC and experience was phenomenal. I love this car; in fact my wife and i talked about getting her one in a few years when our kids (turns 16) take over our ICE cars.
     
  19. heems

    heems Member

    Joined:
    Jan 10, 2011
    Messages:
    309
    Location:
    San Diego
    Had a great experience from ordering to delivery to ownership so far. No one is perfect but Tesla certainly has impressed me given how young they are at doing what they are doing at the scale they are doing it in. Some missteps along the way are expected if not fact. I believe they are committed to being better and I give them that benefit of the doubt. Couldn’t be happier with my decision to get the car.
     
  20. Trevor B

    Trevor B Active Member

    Joined:
    Apr 2, 2016
    Messages:
    1,160
    Location:
    USA
    Must be living under a rock ... I stopped reading after this

    :rolleyes:
     
    • Funny x 3
    • Disagree x 2

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