TLDR: Delays, pricing games, old-school dealership sales tactics, too ICE’y, Sync infotainment, charging experience, range, towing, fit and finish
- Delays - dealership told me GT Performance models are backordered 12-18 months. People on the Mach-E forums have since told me that is a lie, and basically I shouldn’t trust the dealer. So - enter a 70k financial transaction with shady characters. Got it. I bought my Model Y in my pajamas on my couch, drinking a beer, watching the Matrix, and eating popcorn. While Tesla has increased the price of their vehicles; the transaction is very transparent - with delivery dates, with pricing, etc. Ford website says 28weeks+ for delivery - which doesn’t exactly narrow down the delivery date. Ford dealers tell me 12-18 months. Random internet strangers tell me a different number. Tesla is like…..hey buddy, does March sound good to you?
- Pricing games - above MSRP pricing. I already wasn’t looking forward to having to bother every family member or friend to see if they have discount pricing at Ford; but when they told me 12-18 months, I knew that would eliminate any financing/monthly payment goals I have (I have a high amount of confidence that I will be able to take delivery of my Model Y with 1.74% financing in 60 days. I have no clue what financing will look like in 1.5yrs. I also did not have confidence that the $7500 tax credit would still be around in 12-18 months.
- Old school dealership sales tactics - the first two points make it obvious; the dealership was playing games, and I had a taste of the Tesla experience already. The only path forward with the dealer was going to be to pay $78k for a $69k car with several thousands miles on it (yeah - the odometer had a couple thousand miles on it from all the test drives), or… wait 12-18 months. I am a millennial; patience is not in my vocabulary, and I don’t like to feel like I am getting ripped off
- Too ICE’y. Most people entering the drivers seat of a Tesla have a feeling of; wow this is the future, this is really sweet. The Mach-E could have been any rental on the Avis lot, were it not for the big screen (more on that big screen later). The circular gear shifter definitely reminds me of a rental car. The regen breaking was reallllly weak - weak like a hybrid car. I am not sure if Ford is trying to make the Mach-E drive more like a ICE car - where you can take your foot off the gas and cruise a little, or they don’t want users to experience overly harsh regen breaking. Maybe this lack of aggressive regen breaking is why the range is less on the Mach-E. The Mach-E was nice, and if Tesla did not exist - it would probably set the standard for this type of vehicle. But in comparison to the MY, the Mach-E was just not that unique or inspiring. I didn’t leave the Mach-E feeling like I made some monumental jump in technology or driving experience. The Model Y experience more easily justifies the 70k price tag than the Mach-E, and the Mach-E just seems like a bad bargain when above MSRP pricing is factored in
- Sync Infotainment / Navigation - Tesla premium connectivity is wicked - nothing even close on the Ford. The Ryzen chip makes the system even smoother. Ford’s Sync system is something I have never been impressed with. I was hoping it would have been more improved for the Mach-E, but it is sluggish, laggy, and lacking in features. I couldn’t easily see if stops on the route had DC chargers or not. The dealership didn’t even know how to use the system that well, and it just didn’t demo well.
- Charging experience - Tesla has this figured out. Not only with the infotainment easily guiding me to DC fast chargers, but also the payment authorization process. This isn’t necessarily unique to Ford, but every vehicle that isn’t a Tesla. The whole experience is clunky. If I go to a Tesla charger, and walk in to a restaurant to eat; I have confidence it won’t randomly stop charging, or have some issue. From what I understand, no other vendor has anything close to Tesla (maybe they are prototyping stuff - but I am a buyer today (well yesterday), not in 18 months or 3 years).
- Range. Lack of regen. First time EV buyer worried about range and cold weather performance.
- Towing - I couldn’t really get a good answer on if this was supported and wouldn’t void a warranty. More confusing than straightforward; with it being a 70k purchase, I am not trying to mess around and void a warranty over a trailer hitch. Tesla is very up front about 3500lb support, with factory installed towing package
- Fit and finish. I was looking at an almost 80k Mach-E, after dealer markup. The fit and finish of the vehicle was nice, but not 80k nice, and not really even 70k nice. The white interior of the Model Y looks nicer. The Mach-E has a cheap privacy screen over the hatch, that was also broken on the demo car. The privacy screen was pretty cheap, and made me think there are a lot of components from the parts bin at Ford (that is to say - a lot of cheap plastic bits and pieces that could easily be seen in any 20-30k Ford on a rental lot)
The Mach-E was nice, but the dealer was trying to play games, and milk the consumer for every penny they had. It immediately eliminated any pipedream idea I had about the Mach-E being a better value. What good is a $7500 tax credit, if the dealer is just going to mark it up 8-9-10k?
It did have the Magneride suspension. When we first drove it, the vehicle seemed to bounce around at lower speeds - more so than the Model Y. It seemed to get less bouncy as we drove around. Not too bad going over railroad tracks. The tires are definitely looking to be cheaper than what it costs for the 21” Uberturbines. The Mach-E doesn’t seem to have as much of a learning curve with driving as a Model Y (took a few minutes in the Model Y to get used to it). The regen breaking in the Mach-E is practically nonexistent compared to a Tesla. Ford also only provides 1 regen mode (regen on), whereas the Tesla allowed us to configure it.
I have not drove a Performance Model Y. Tesla service center told me that due to end of quarter, the SC liquidates all their demo vehicles and they start new quarter fresh. I have only drove a Model Y Long Range. The steering in the Model Y LR felt quicker/more nimble. I did not drive the vehicles on the same day, or same weather conditions; so that factors in to how easily I can compare/contrast the driving experience. In short; the MY LR and Mach-E GT Performance appeared to drive pretty similar. Both vehicles seem to have blind spots, but I felt more unsure about my surroundings when changing lanes in the Mach-E. There seemed to be more windows to observe your surroundings in the Model Y, whereas the B-pillar in the Mach-E seemed to negatively impact my comfort level w/ surroundings. I wish I could compare the MYP ride quality to the GTPE ride quality, as I can’t really say if the MYLR or GTPE had better ride quality.
Summary: Tesla makes EV ownership seem realistic. Tesla makes the whole idea very approachable. Tesla makes me feel…..like I am in better hands with this 70k purchase. Their sales people (everyone I’ve worked with at least) are just cool, no pressure, not sleazy, no problems attitude, and they have all the knowledge needed to walk us through the process. In other words, this isn’t Tesla’s first rodeo. Ford…..well, they are just figuring out how to build EV’s, charge them, sell them - and it shows. The entire experience at Ford was abstract and made the idea of owning a EV seem difficult or inconvenient, unless I wanted to get ripped off. They didn’t know the ins and outs of the vehicle, they don’t know the charging experience, they basically seem ill-prepared to support me as a customer. It feels Ford is half heartedly approaching the EV industry, whereas Tesla is showing up to win. Ford needs to improve the dealership experience, massively improve the infotainment system, and quit reusing parts from cheaper models in their flagship vehicles; there is a reason the Mach-E is cheaper than the Model Y.