I'm starting to think these extreme service delays I'm reading about on the forums are truly a west coast issue due to over abundance of vehicles, since we just had another amazing experience with service for our X. We got another nail in our tire which resulted in a complete flat, and within only 24 hrs they picked up the car (we are 40 min from closest SC), dropped off a loaner S, replaced tire, fixed squeaks on both falcon wing doors, fixed front motor/suspension "shudder" issue under hard acceleration, replaced charge port door since it wasn't closing all the way, and had the car detailed/ washed and back in our driveway.