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An apology to Tesla for having criticized them about my requested color change

Discussion in 'Model S: Ordering, Production, Delivery' started by artsci, Dec 7, 2012.

  1. artsci

    artsci Sponsor

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    I regret very much for having criticized Tesla on this site for their initial response to my request to change the color of my finalized Model S order from blue to multicolor red. Following the advice of many of you I contacted George B. by PM, and then, thanks to digitalTim, also by email. I also emailed the delivery staff. Tesla responded in less than 24 hours: late this afternoon I received a voice mail message from Angie on the Ownership Experience Team. She said she's unlocking my order and will do everything possible with production to make the change. She'll let me know on Monday how it works out.

    What more can I ask? I feel like a chump for having criticized Tesla when they obviously are reaching out to help me. What a company! This is the ultimate definition of customer service. Even if they can't make the change I can't complain. If I get the red, I'll be profoundly grateful. If the change can't be made, I'll be happy that Tesla tried to help, even though I had asked for something they were not obliged to even consider. And, yes, the blue is a beautiful color.
     
  2. timdorr

    timdorr Model S P1698 / VIN 1657

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    It wasn't a totally unreasonable expectation that if your car hasn't been painted (or possibly isn't even a BIW!), surely they could change your color. I think it's reasonable to suggest that's a disappointment in your expectations.

    But Tesla's proving to run a tight ship and won't leave their customers hanging for long. Glad to see another example of Tesla kicking some serious ass :)
     
  3. vfx

    vfx Well-Known Member

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    If you have not already, you can go back to your original "not too happy" #1 post and edit it to put a line at the top about how happy they have made you and that reading the "rant" below is pointless (or something like that). :)
     
  4. ModelS1079

    ModelS1079 Member

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    The blue is killer beautiful. Blue Suede Shoe beautiful. Singing' the Blues beautiful. Blue-Sky beautiful. Finding my thrill on Blueberry hill beautiful.
    Especially when it arrives at me house in a few weeks.
    So you have yourself a win win situation.
     
  5. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

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    That's great news! I'm quite pleased that Tesla is trying to make you as happy as possible. I'm not surprised. I got a chance to meet George at the Fremont Get Amped event. My major take-away from our discussion was that he is genuinely interested in making customers as happy as possible but, if they cannot accommodate for some reason, he would tell the customer exactly why.

    Oh, and I appreciate your take on this situation. I gotta say, it's refreshing to see someone with an appropriate attitude toward something like this. It's not the end of the world when your made-to-order all-electric premium sedan comes in your second favorite color. ;) Bravo, sir, bravo.
     
  6. kendallpb

    kendallpb Model S: P 8061

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    Very classy post, @artsci.

    Whether or not they can change the color, I'm happy for their responsiveness and your happiness with it. Tesla always comes through, one way or another, and does what they can. No promises, clearly, but they are taking your request seriously, which is really all one can ask for something like this.
     
  7. dsm363

    dsm363 Roadster + Sig Model S

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    Great post, nicely done. I hope they can do it for you but if they can't, it looks like they are trying which is part of what you were going for. Congrats. Either way, you'll have a great looking car.
     
  8. artsci

    artsci Sponsor

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    Thanks for all of the nice comments Tesla friends. I thought making this post was the right thing to do.
     
  9. sp4rk

    sp4rk Banned

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    After I got advice here, you might want to consider what I am doing.
    I found the red TOO red, so I maybe the first to try to get my black S wrapped.
     
  10. teslasguy

    teslasguy MSP P#1117

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    @ModelS1079 'BLUEBYU' beautiful. Vanity plate on my C5 gen Electron Blue Z06 Corvette.


    Sent from my iPad using Tapatalk HD
     
  11. GDH

    GDH Banned

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    You should not regret that or feel like a chump, it is your post that got the change rolling after their first denial...

    I hope it works out for you =)
     
  12. bonnie

    bonnie Oil is for sissies.

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    Maybe. Maybe not. Roadster owners have experienced this level of response for years, without negative posts to assist. Artsci, you show a lot of class with this thread. :)
     
  13. ModelS1079

    ModelS1079 Member

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    Hey TeslaGuy, we are more than glad you mad it back from extracurricular excursions to the ER, but please just focus on delivery of Nicolletta, lay off the spicy food and let me know if you see Rhapsody in P1845 Blue on the truck coming to you in PA.
     

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