I went back and forth about posting this, but I think I need to put it out there for others that might in a similar position to where I was. Coming from a string of luxury performance vehicles, I was pining for something different and ultimately landed on the MYP. The looks, utility, and power really had me excited for ownership (and still do to a degree). I ordered my MYP last quarter and before I knew it, I was there to pick up my car. Unfortunately, that car came with a litany of issues: misaligned panels, missing interior trim, a dent in the fender, etc.
Figuring it was just a bad egg, I rejected the car and went back in the queue for another, despite knowing that even if perfect, the quality of materials and craftsmanship was still a notch below where it should be for a car of this magnitude. Fast forward a bit, and I've been assigned a new VIN, the day before delivery, I received a call from the service center stating that there was a dent on the car that needed to be fixed and delivery would be delayed by a few days. A bit off-putting, but hey at least they identified the issue. So, the delivery day finally arrives and to my horror, the dent was still there (either not fixed at all or a poor attempt). One of the wheels was also badly curbed and looked like they attempted to fix it with touchup paint. At this point, I rejected the car and decided to move on from Tesla for now.
Now I know many will say that I should have just accepted it and had Tesla "fix" the issues (which is totally wrong) or perhaps that they received perfect cars, which I'm sure is the case for some. But again, as a sharp growth company that is pricing their vehicles well into luxury territory, the QC and fit and finish is just unacceptable. I've never once seen anything approximating this on the BMW or Mercedes that I've owned, so there has to be a critical step they are missing here. Maybe it's just the fact that the cheaper materials they use are less resilient? I don't know, as that's above my pay grade, but I'd sure love to find out.
I know many here will try and crucify me for "bashing" Tesla, but that's truly not my intent here. I'm more so writing this out of disappointment and to implore others not to accept "good enough" on their ~60-70k cars. I really hope to revisit Tesla a few years down the road again, but until the masses put their foot down and start rejecting these sub-par delivery subjects (where applicable), then I fear this will be status quo for some time.
Again, I hope to see you all again in the future and to be a part of this brand with a revived sense of QC and better materials, but until then it is back to the luxury marquees that actually care about their customers.
Figuring it was just a bad egg, I rejected the car and went back in the queue for another, despite knowing that even if perfect, the quality of materials and craftsmanship was still a notch below where it should be for a car of this magnitude. Fast forward a bit, and I've been assigned a new VIN, the day before delivery, I received a call from the service center stating that there was a dent on the car that needed to be fixed and delivery would be delayed by a few days. A bit off-putting, but hey at least they identified the issue. So, the delivery day finally arrives and to my horror, the dent was still there (either not fixed at all or a poor attempt). One of the wheels was also badly curbed and looked like they attempted to fix it with touchup paint. At this point, I rejected the car and decided to move on from Tesla for now.
Now I know many will say that I should have just accepted it and had Tesla "fix" the issues (which is totally wrong) or perhaps that they received perfect cars, which I'm sure is the case for some. But again, as a sharp growth company that is pricing their vehicles well into luxury territory, the QC and fit and finish is just unacceptable. I've never once seen anything approximating this on the BMW or Mercedes that I've owned, so there has to be a critical step they are missing here. Maybe it's just the fact that the cheaper materials they use are less resilient? I don't know, as that's above my pay grade, but I'd sure love to find out.
I know many here will try and crucify me for "bashing" Tesla, but that's truly not my intent here. I'm more so writing this out of disappointment and to implore others not to accept "good enough" on their ~60-70k cars. I really hope to revisit Tesla a few years down the road again, but until the masses put their foot down and start rejecting these sub-par delivery subjects (where applicable), then I fear this will be status quo for some time.
Again, I hope to see you all again in the future and to be a part of this brand with a revived sense of QC and better materials, but until then it is back to the luxury marquees that actually care about their customers.
