TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

An Open Letter to Elon Musk

Discussion in 'Tesla Motors' started by John156, Mar 2, 2016.

  1. John156

    John156 New Member

    Joined:
    Mar 2, 2016
    Messages:
    1
    Location:
    Corona del Mar, CA
    An open letter to Elon Musk,

    On May 24, 2014 I purchased a Model S. I found it to be the best automobile that I have ever owned. Last November I received a telephone call from Katherine Kim, Tesla North West Pre-Owned Advisor, with an offer to trade in my older Model S for a new Model S. The offer stated that “I configured the exact car you have and added Dual Motor and Autopilot which totals to be $92,500. You’d be paying an additional $34,100 out of pocket. Your reference number is RN6330581.”

    As I'm over 80 years old, I thought this will probably be my last car and I wanted to experience and thrill of driving a Tesla S with dual motors and autopilot.

    The car was delivered December 10, 2015. Unfortunately, it was not the exact car I had previously owned. The previous Model S had a power liftgate, cornering lights and a chrome rear bumper. The new Model S has a manual liftgate and the opening height cannot be adjusted. The new Model S does not have cornering lights and the rear bumper is black.

    I called and emailed Katherine Kim several weeks ago. Katherine Kim said she would get back to me but has not. The people at store where the original car was purchased told me there is nothing they can do.

    I find it totally unacceptable that Tesla Motors would treat one of their best customers in this manner. From what I have heard about you, Chairman Musk, I don't think you would find this kind of treatment acceptable either!

    I still find Tesla to be the finest, most technically advanced car ever made. . . and as testament to that, I went out and bought Tesla Motors stock!

    I look forward to hearing back from you.

    Sincerely,

    John Taylor (VIN 5YJSA1E23FF117376)
     
  2. Larry93428

    Larry93428 Member

    Joined:
    Feb 26, 2014
    Messages:
    371
    Location:
    Cambria California, United States
    Clearly and respectfully stated.
    Yes, you should get your satisfaction.
    ~Larry
     
  3. AudubonB

    AudubonB Mild-mannered Moderator Lord Vetinari*

    Joined:
    Mar 24, 2013
    Messages:
    4,254
    Location:
    Denali Highway, Alaska
  4. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    I think some of the first Model S had a chrome skid strip when you opened up the rear hatch. It was replaced very early with a black piece. I don't believe the original was actually chrome, but rather had a chrome finish - but I could be wrong. Operating purely on memory here.
     
  5. Canuck

    Canuck Active Member

    Joined:
    Nov 30, 2013
    Messages:
    3,964
    Location:
    South Surrey, BC
    I think he means the strip of chrome under the rear bumper that came with the old tech package that included the power lift gate, if I recall correctly.
     
  6. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    Ah. I don't remember that.

    That's the difficulty with ordering and expecting 'the same car' that you had before. Small things change. There is no way a sales specialist or anyone else will know all these little things, much less which ones will matter and which ones will not. I assume some parts also improved - certainly the OP wouldn't require that those be down rev'd to the original spec either.
     
  7. Canuck

    Canuck Active Member

    Joined:
    Nov 30, 2013
    Messages:
    3,964
    Location:
    South Surrey, BC
    Yes, I also think that the doctrine of caveat emptor applies -- plus it seems unlikely that he didn't agree to the exact specifications before buying but he probably didn't play close enough attention.
     
  8. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

    Joined:
    Mar 8, 2012
    Messages:
    12,766
    Location:
    Texas
    I believe that chrome strip can be ordered for $200 or such. Mine has the chrome strip. It's main function is to collect water spots after washing.
     
  9. Gerasimental

    Gerasimental Member

    Joined:
    Dec 10, 2014
    Messages:
    740
    Location:
    EU
    Chairman Musk - love it!
     
  10. JER

    JER Member

    Joined:
    Apr 25, 2015
    Messages:
    285
    Location:
    Bristol, UK
    I can see the missing power liftgate being a significant problem if the height limit setting was important for your circumstances; a major oversight there by the sales advisor.

    Still beats me why power liftgate and cornering lights are bundled with cosmetic features...
     
  11. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Active Member

    Joined:
    Jul 12, 2012
    Messages:
    4,503
    Location:
    Maine
    That's what comes from trusting stuff that Tesla employees say. "Don't work on commission" = "Get sales-related bonuses".
     
  12. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,923
    haha too true! Chrome strip doesn't seem to be an issue, but the rear liftgate, is that now bundled with a different package?
     
  13. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Active Member

    Joined:
    Jul 12, 2012
    Messages:
    4,503
    Location:
    Maine
    Because people want the power liftgate enough that Tesla can bundle in bling and make more money.
     
  14. JER

    JER Member

    Joined:
    Apr 25, 2015
    Messages:
    285
    Location:
    Bristol, UK
    Was part of Tech Package IIRC, now part of Premium Interior and Lighting. Yeah, not exactly intuitive...
     
  15. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,923
    Yeah, I could excuse a rep (who probably doesn't live and breathe Tesla) for missing that since it's an oddball. Does suck though.
     
  16. TEG

    TEG TMC Moderator

    Joined:
    Aug 20, 2006
    Messages:
    17,252
    Location:
    Silicon Valley
    Also stuff above the bumper:

    This:
    chrome1.png

    vs:
    chrome2.png



    And then there is that little strip on the diffuser...
    chome-diffuser.png
     
  17. Touring

    Touring Member

    Joined:
    Jan 10, 2016
    Messages:
    27
    Location:
    Norway
    Give him a brake. His 80 and drives a Tesla. Respect!
     
  18. PaulusdB

    PaulusdB Mayor Gnomus Vintage Limb

    Joined:
    Jul 12, 2013
    Messages:
    3,102
    Location:
    Europe
    #18 PaulusdB, Mar 5, 2016
    Last edited: Mar 5, 2016
    He's not complaining about the brakes, though. :)

    IMHO after such a hard-selling approach, the buyer should be compensated in some way or another. Advice to the sales rep: know the stuff you're selling.
     
    • Funny x 1
  19. ecarfan

    ecarfan Well-Known Member

    Joined:
    Sep 21, 2013
    Messages:
    10,402
    Location:
    San Mateo, CA
    John, sorry to hear about your issue with Tesla. Yes, basically Katherine Kim made a mistake. I'm sure she thought she had
    "configured the exact car you have" but failed to fully understand some of the changes in the way options are now packaged. Possibly she was not a Tesla employee in 2014. I hope Tesla does right by you.
     
  20. Mark Z

    Mark Z Active Member

    Joined:
    Mar 12, 2013
    Messages:
    1,334
    Location:
    North Orange County
    My chrome diffuser was broken during a reverse hit into a cement planter. The fix was to replace it. That lovely chrome finish is definitely on plastic.
     

Share This Page