Agreed. Tesla management needs to make it very clear to their employees, when communicating with customers, to be very careful with the details, and to be prepared to make it right (and not 3-4 months later) when their statements are found to be erroneous. "There's nothing we can do" and failing to follow up are almost as indefensible as attempting to justify their behavior or to blame the customer after the fact. Not surprisingly, the hubris of the apologist minority knows no bounds. I hope John lets us know how this latest example of failed communication works out. What an unnecessary and avoidable shame.