An unexpected condition has occurred in a communication cable.

[SpencerKoch]

I searched the forum and google and haven’t been able to find this error yet. Any idea?

I submitted this screenshot but haven’t heard anything back yet.

 

[Frank99]

What are you asking?
The message suggests making a service appointment using the app. Have you done that?

 

[RedBlitz]

I got the exact same thing today on my car. Wonder if it’s a common problem.

 

[SpencerKoch]

What are you asking?
The message suggests making a service appointment using the app. Have you done that?

I made an appt

I was wondering if anyone else had seen this error. Was also wondering how extensive the fix is.
Also, when I scheduled the appt it asked me to pick a time at the service center and an address for mobile so I was wondering if it was a mobile fix or if I was going to have to drive in.

 

[schio]

I got the same message. My service center is pretty far away. Curious how important this is.

 

[CoolAztec]

I got this message about a week ago, scheduled an appointment - not until July 8th.

 

[CoolAztec]

Has anyone interacted with a Service Center on this message? My appointment is this week and when I asked about it they said they "had to look into it". I'll advise what happens.

 

[SpencerKoch]

Has anyone interacted with a Service Center on this message? My appointment is this week and when I asked about it they said they "had to look into it". I'll advise what happens.

I just went to the service center today.

They took it back for about 10 minutes and said there was no way it was getting fixed today and sent me home with a p85d. I kind of wonder if the part didn't come in. Frustrating.

Unfortunately the service center is about 45 minutes from my house so there's going to be a lot of driving to get whatever this is fixed.

 

[GtiMart]

Considering this car is a computer on wheels, the cables are very important, I'd get it fixed asap.

It might not be a missing part issue... some cables might be buried quite deep and need to remove a lot of trim to access. It might take time to replace.

 

[CoolAztec]

Update: Service Estimate states they are they are doing a High Speed Data Cable Replacement. It will take all day.

 

[SpencerKoch]

Update: Service Estimate states they are they are doing a High Speed Data Cable Replacement. It will take all day.

Update from me: they forgot to order the cable and they are hoping it comes tomorrow.
I have a p85d loaner. My wife likes it more than the model 3.

 

[bbell]

Update from me: they forgot to order the cable and they are hoping it comes tomorrow.
I have a p85d loaner. My wife likes it more than the model 3.

I had the same issue with my wife and the p75d loaner I had for a day for a windshield replacement. She loved the S.

 

[CoolAztec]

I had the same issue with my wife and the p75d loaner I had for a day for a windshield replacement. She loved the S.

I got an Enterprise Rent A Car VW Jetta, lol. I was so let down.

 

[CoolAztec]

Final update - They had it for 6 hours, first time at Tesla Service Center and it was a breeze. (except the Jetta loaner car). She said my VIN had been tagged, something about the cable "faulting", which is what created the service message in the car. My screen did flicker a couple times but it should be all fixed now.

 

[SpencerKoch]

I am picking up my car as I write this. It took a full day allegedly for them to fix it. It looks the same on the inside.