Hello fellow Andersen owners. Had my A2 installed over a month ago. It sat inactive until my Model 3 arrived a week ago. I’ve charged a couple of times and found that it works well in terms of charging and the cable tidy design is excellent too.
Thus far I’ve charged the Model 3 by setting a schedule via the in car display to start charging at 00:30 when my Octopus off peak electricity kicks in. Worked fine. Tonight I tried to schedule a charge via the Andersen Konnect app instead. However, the behaviour of both the charger LED lights and the app status is not as expected and not as stated in Andersen documentation (which is pretty poor actually). In my case when I confirm a scheduled charge, the charger status changes to “Locked”. If I unlock it, a couple of seconds later it locks again. So,I cancelled the scheduled charge in the app then unlocked it. Again, it locked again a couple of seconds later.
Any other users had similar issues or got any advice? As it’s still “Locked” I’ve no idea if it’ll charge tonight or not. I’ll find out in the morning I suppose
Thus far I’ve charged the Model 3 by setting a schedule via the in car display to start charging at 00:30 when my Octopus off peak electricity kicks in. Worked fine. Tonight I tried to schedule a charge via the Andersen Konnect app instead. However, the behaviour of both the charger LED lights and the app status is not as expected and not as stated in Andersen documentation (which is pretty poor actually). In my case when I confirm a scheduled charge, the charger status changes to “Locked”. If I unlock it, a couple of seconds later it locks again. So,I cancelled the scheduled charge in the app then unlocked it. Again, it locked again a couple of seconds later.
Any other users had similar issues or got any advice? As it’s still “Locked” I’ve no idea if it’ll charge tonight or not. I’ll find out in the morning I suppose