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Annual Service

Discussion in 'Model X' started by Commuter, Nov 14, 2016.

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  1. Commuter

    Commuter Member

    Joined:
    Jan 12, 2016
    Messages:
    37
    Location:
    Westlake Village, CA
    Has anyone had their annual service done yet? I picked up my X in March but I already have 15K miles on it so I think it is technically due for service. I don't have any significant issues with the vehicle yet, so just wondering whether it makes sense to have the service done if they are going to just check the tires, replace wiper blades (hardly used here in socal), and replace air filter.
     
  2. neverdone

    neverdone Member

    Joined:
    Jan 9, 2016
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    62
    Location:
    Loveland, CO
    Yes. Done Nov 2, 13K miles. Paid $500 for the new wiper blades.
    They also did four wheel alignment, torqued bolts, topped of wiper fluid. Checked various logs and fluids; all good.
    At the same service visit replaced failed right front fog light assembly.
    I also had purchased a set of Winter tires that were installed.
     
  3. Commuter

    Commuter Member

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    Jan 12, 2016
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    Location:
    Westlake Village, CA
    Interesting. Did they actually do an alignment, or just check the alignment as stated on the website.
     
  4. K-MTG

    K-MTG Sunshade Captain of TMC

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    Oct 24, 2015
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    Location:
    Irvine, CA
    I thought it was $400 for the first year
     
  5. neverdone

    neverdone Member

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    Jan 9, 2016
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    Location:
    Loveland, CO
    From the Tesla Invoice, Description of Work, says they Performed alignment. But at the same time I had new Winter tires installed. Alignment was done on Job Number 3, and the Winter tires installed on Job Number 11. So looks like they did alignment on the old wheels.
     
  6. Buddy

    Buddy Member

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    Jul 3, 2016
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    Location:
    Riverside County
    Those must be some nice wiper blades for $500
     
  7. BigMskiman

    BigMskiman Member

    Joined:
    Mar 14, 2016
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    609
    Location:
    Pleasanton
    Not yet, with April delivery MX & 12kmiles. Only a few small items I have, so no hurry. Already have M+S tires at delivery.
     
  8. outie

    outie Active Member

    Joined:
    May 22, 2016
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    1,265
    Location:
    SoCal
    I think that's the entire service cost, with the blades included.
     
  9. 5thumbs

    5thumbs Member

    Joined:
    Nov 7, 2015
    Messages:
    50
    Location:
    San Mateo, CA
    Had mine done last week (model S with 15,000). Similar to what Neverdone stated. They performed a wheel alignment, changed wiper blades, changed air filter, safety inspections, checked fluids, measured tire wear (but it does not state that they rotated them, perhaps not needed) and some other safety checks. I also pointed out 3 minor issues (distortion in one of the speakers, driver seat bolster rubbing/sqeaking on the center console, and misaligned dash) and to my surprise they treated them seriously and FIXED them. My car was in at 8 AM and out by 4. Got a nice P85+ loaner and had a nice drive in that!
     
  10. Kurt'sX

    Kurt'sX Member

    Joined:
    Nov 1, 2016
    Messages:
    77
    Location:
    San Diego
    I just put my new X in for some fit and finish issues I noticed after taking the car home. Unfortunately, our San Diego SC is super busy and it took me 7 weeks to get an appointment for the non essential repairs. Im hoping Id get much quicker response on a major issue. Anyway, the car has been in for a week now, and I got a free loaner which I appreciate, but because of the work load they gave me a rental car and I didnt get to experience driving an S. Im thinking on my next service visit, Ill specify that I want a Tesla loaner to get a taste of the sedan.

    Speaking of service, I was a bit surprised that I dropped my car off with my list of things needing repair. The service tech took my keys and my car, but gave me no paperwork, telling me Id get an email. I initially took that to mean that I would not be charged anything since my requests related to a new delivery, but as I sit here thinking, does anyone get a quote or receipt or paperwork when dropping their cars off? Ive never experienced a transaction like this, and hope it turns out well......Id think they would want my signature on something authorizing work, but that didnt happen. It has definitely not been my typical California car repair experience.
     
  11. Khanhvngo

    Khanhvngo Member

    Joined:
    Sep 22, 2016
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    109
    Location:
    Maine
    Hi Everyone,

    I have had only 2k and I needed to bring for some fit and finish, with rattle noise on passenger Door. Mine was a MX 60D. They gave me a P90D with Ludicrous for a loaner. For now, they can keep my 60D for as long as they needed!. I'm in no rush to get mine back!

    So far I'm happy with the SC customer service side. The car how ever I think could used better quality control, before leaving the plant.
     
  12. electricity

    electricity Member

    Joined:
    Oct 17, 2015
    Messages:
    350
    Location:
    Florida
    I agree with everything said here, mine has not had to go to the SC yet.. 6.5k miles , but if it did and they give me ludicrous they can keep it as long as they want :rolleyes:
     
  13. outie

    outie Active Member

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    May 22, 2016
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    Location:
    SoCal
    Please report back the cause of passenger side rattle if you get a chance. My X60D also had a rattling noise there apparent on first 10min of the drive, but I think I got rid of it after spraying WD40 around the trim/door hinge/fender. Thanks.
     
  14. Zroiron

    Zroiron Poodle Pack Leader

    Joined:
    Feb 11, 2014
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    272
    Location:
    Las Vegas
    I'm taking Nighthawk in to service on Monday with just under 12,500 miles in just over 6 months. Don't expect they will do much other than take my money! I asked about that promised annual service agreement discount package and I didn't get a straight answer...
     
  15. Kurt'sX

    Kurt'sX Member

    Joined:
    Nov 1, 2016
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    Location:
    San Diego
    Im still wondering about the delay in offering both the Service contract and the extended warranty. I inquired when I dropped my car off and got the basic "Nope, dont have that offered yet". I know I may be a bit picky, but the service and warranty plans played into my decision to buy, so Im a little tweeked that they still dont have anything on the books. MX has been out over a year now if Im not mistaken.....How long does it take to put this together??
     
  16. vandacca

    vandacca ReActive Member

    Joined:
    Oct 13, 2014
    Messages:
    3,064
    Location:
    Hamilton
    Maybe Tesla will include the annual service for free? Check under the seat: you get an annual service, and you get an annual service and you...
     
  17. EVie'sDad

    EVie'sDad Member

    Joined:
    Mar 6, 2016
    Messages:
    599
    Location:
    Newark, CA
    Just in about 2 weeks ago around 13,500 miles first annual. No issues found but backlog slowed down getting the services and fixing or investigating problems I requested and to get a few new parts for a component of the steering wheel roller that broke. Otherwise it was free (I had purchased the 8 year plan service contract when I bought the car last year which included the price of the annual service appointments). They do seem to be working to improve their turn around times though not wanting to have many vehicles on the lot awaiting service, as I suspect that with the amount of factory growth expected in the next two years that they need all the space they can get.
     

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