I was hoping my first post here would be more positive, but so it goes. Sorry for the wall of text but it's cathartic to write it down. Like many others, I was intrigued yet cautious about Tesla for quite a while and I assumed that with the latest facelift the Model S was finally sorted out. I went to a showroom in December where a really nice nice person helped me out, it was the best part of the experience. Since I wanted to close the deal by year-end, I settled for a built car with only 50 miles that didn't have my preferred interior trim in order to take advantage of the free supercharging offer being EOL'd. But that was my call, not a problem and I was also well aware of where AP2 was on it's learning curve. I chose a factory delivery in Fremont, the tour was fun, so far so good. Then we walked back to the tent and the car was delivered dirty with 3 separate paint defects, a defective body seal, dented side camera housing, loose A pillar cover, corrupted software, missing Ludicrous, EAP and FSD. The paperwork was in error and quoted a higher price than was agreed to. The software issues were bad enough that they had an engineer come out of the factory to sort it out. We had to wait over 4 hours after our scheduled time to address the worst of these issues so we went to grab some dinner and got a text saying to come back. When we arrived we had to bang on the door because it was after closing and the person helping us just left, and no one knew we were coming. When scheduling an appointment to address the due bill, I was given a date 2 weeks out and I have to take time off of work to come to the service center. I dropped the car off and got a cheap loaner car. I did ask 3 times over the next few days for a Tesla loaner if possible and was finally given one. Good thing it turns out, since I had no idea at the time I would be without my car for almost 6 weeks. I understand the weather played a part in the paint repairs and some defective parts were ordered that had to be re-ordered. During this time I got rare and infrequent updates, usually only after initiating them and finally appearing in person a few times. When I finally got a text that my car was ready after a month, I showed up only to find that the 2 worst paint defects which were documented both during drop off and on the original due bill from the factory, were not repaired. Due to the crazy Bay area weather at the time, it was about a 2 hour drive each way to come get the car (hwy 17) and that’s leaving at 5:30 AM to beat most of the traffic. During most of this time, I was getting emails about a rebuild car. I didn't ask for a replacement, but I was impressed that Tesla would go above and beyond and perhaps let me spec the interior trim that I originally wanted. I enjoyed watching the progress on the MyTesla webpage. I even had a call from someone to schedule delivery. Then I got another phone call saying that Tesla has changed their minds and I will no longer receive it. It felt like it was just a cruel taunting this whole time. From an emotional point of view this is probably the worst part and I didn't even ask for it. I finally picked up my car a few days ago and it looks OK. The service guy apologized for everything and offered me a free detail for my trouble. Oh boy, be still my foolish heart. Of course, the car was filthy and since it was still rainy no point in detailing it then anyway. I can't help but acknowledge that I paid for 2 months of owning a car I couldn't drive, not an insignificant amount as the car has every option except the third seat. But the worst of it was over 6 weeks of stress with very little communication, much of it wrong anyway. I lay awake at night several times regretting my purchase. If I see a picture of a Tesla online I get tense instead of happy. I got an email early last week from another Tesla person promising to call me last Friday to talk about this, and as you can probably predict, no one called me. I love the technology, but I just can't support a company that treated me like this. Fantastic car if you are wiling to accept it's limitations, and I am. But the worst customer service I've ever experienced on any product, including random $100 gadgets.