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Another Dealer EV Horror Story

Discussion in 'Electric Vehicles' started by eloder, Jun 11, 2015.

  1. eloder

    eloder Member

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    ...or why I can't wait until the Model 3 is available for purchase and I never have to work with a dealer ever again.

    To put it simply, I factory-ordered a smart electric drive from my local Mercedes dealership in late October, 2014. 3-4 month delivery time, no later than March. Not a huge deal! March rolls around, and I'm advised of a production delay, with the car becoming a MY2016 instead (no changes at all, one different option for body paint available). New ETA is now April/May for production and delivery.

    My last deadline of May 14th, 2015 for delivery comes and goes, and then the fun starts. I had to go through the BBB to get this information, but this letter explains everything well enough...

    DLD2E7n.jpg

    Not sure whether to laugh or cry. My best explanation is that Mercedes needs to invent the technology necessary to emissions-test a BEV before they'll release my car :tongue:
     
  2. rabar10

    rabar10 FFE until Model 3

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    Whaaaa...??

    I don't even know where to start with that.
     
  3. SabrToothSqrl

    SabrToothSqrl Active Member

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    I hate it when my battery vehicle needs emission testing!
     
  4. SmartElectric

    SmartElectric Active Member

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    I waited 9 months for my Smart ED when I bought in spring 2013 and took delivery in winter. It is a truly fun car to drive and I couldn't imagine enjoying my commute in any other car. Sorry to hear your plight!
     
  5. RichardL

    RichardL Member

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    I don't understand how even the government could take 15 months to emission test a vehicle. And why do they need to test a production car? Surely there are MB owned test vehicles for such things. Sounds completely unbelievable to me
     
  6. eloder

    eloder Member

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    I'm not sure. It has the smart car of America forums confused, too, especially since the MY2016 electric smart is a carryover from MY2014/MY2015.
     
  7. SabrToothSqrl

    SabrToothSqrl Active Member

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    ... so is no one seriously going to point out the "ED" in the name?
     
  8. timf

    timf Member

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    Are we sure it's not a typo and they really meant to say end of July 2015?
     
  9. Sosius

    Sosius a.k.a. Uptown Frunk

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    That seems more likely. Maybe the OP should call the MB guy to confirm the year.
     
  10. eloder

    eloder Member

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    Possibly, but that would still beg the question: emissions testing taking 2.5 months for an electric vehicle that's already 3-4 months overdue from original estimates? (2.5 months from the original 5/14 delivery date / SOP delivery date for factory orders).

    I'm not questioning it anymore or trying. I personally will probably be picking up a used Leaf instead if there's no clarification on this shortly, even if the delivery date is indeed end of July 2015.

    I can't believe there are still people out there who think traditional automakers will compete with Tesla :D
     
  11. Mookuh

    Mookuh Member

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    #11 Mookuh, Jun 11, 2015
    Last edited: Jun 12, 2015
    Assuming you talk about the "Smart ED"-thing: That stands for "electric drive".

    Edit: Otherwise, I'm on board of the "probably a typo" crowd. Model year 2016 done with Testing by July '16 seems a tad late.
    And emission testing an EV... :rolleyes: Maybe they really mean 'range testing'?
     
  12. Jaff

    Jaff Active Member

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    Maybe the emissions testing folks at the EPA think ED means "electrically deficient"...they're still trying to find the ICE...:wink:

    MB should have used another name for this car...ED is a marketing fail imo...EDsel would been a better handle...
     
  13. SW2Fiddler

    SW2Fiddler Bannd Member

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    I was billed for the full inspection (Safety, Emissions, Sticker) by the Lexus dealership when I took Pearlie May in. Since they had fed me good breakfast and coffee while waiting, I was very gentle when I pointed to the Emissions fee and asked, "fer what, exactly, y'all?" :)
    Bill was corrected from $27 to $7 when they consulted the state guidelines sheet instead of the regional service boss dude.
    (and they washed her too- nice!)
     
  14. Vger

    Vger Active Member

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    Why am I suspicious that this is happening in New Jersey? Pay-back for the law legitimizing Tesla?
     
  15. eloder

    eloder Member

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    The only reason why July 2016 may not be a typo is that smart has discontinued electric drive production until likely September/October 2016 for the US, if the electric model follows the new gas generation timeline. But I'm sure it's a typo. I'm not even sure if I want to wait for the car if it's coming end of July 2015, and whatever the reason may be for the delay I highly doubt it's for emissions testing!
     
  16. T B

    T B President, Tesla Club Sweden

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    Do you have ANY idea how difficult it is to emission test an electric vehicle?! Every time they try they don't get any readouts! :biggrin:
     
  17. AnOutsider

    AnOutsider S532 # XS27

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    Am I the only one who is a bit confused why this became a BBB issue? I see no dealer horror story in the traditional sense. I see a production delay, which isn't uncommon and ALL visitors here should know Tesla is FAR from immune from (so I wouldn't hold my breath on an expeditious Model 3 rollout).

    Also, didn't something similar happen with the S or Volt (maybe even fisker)? I can't remember which, but vaguely recall that cars were ready but could not be sold until EPA testing was complete and a monroney sticker could be applied.
     
  18. HankLloydRight

    HankLloydRight Fluxing

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    New Jersey isn't even a player in this. The OP is in Ohio. MBUSA HQ (as well as BMWUSA HQ) are in Montvale, NJ, which is why the NJ BBB (a private company) is involved. The US EPA is holding the car.

    What does the State of NJ have to do with any of this?
     
  19. SabrToothSqrl

    SabrToothSqrl Active Member

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    I think we all have horror stories with our local registration places... here in PA... "who makes it"? - "Tesla."

    ok, but who makes it?

    TESLA

    yes, but is that like a Chevy?

    NO!!!!!!!!!!!
     
  20. eloder

    eloder Member

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    Do Model S's have unexpected 5 month delays, on top of the original order time? The current gen smart ED has been available for order nationwide for over a year now, and sold in America for over 3 years. It's a decent-volume model worldwide, even if it's only a side player here in the US.

    Fortunately, I finally found out today that it is indeed a typo and the delivery date is July. Still several months delayed.

    It became a BBB issue because through dealer, corporate customer service, and escalated channels for both avenues I had "no ETA" and no explanation for delivery and silence after the 5/14 delivery deadline (which in itself was far from the first hard deadline given). I even was working with the same guy who responded to the BBB complaint. I never once was notified of any delays on any step of the way, even in mid February I was advised that the vehicle was due to arrive at the dealer within a week. I know delays happen, but I have never once heard of an ICE being sold for three years being delayed by 5+ months.

    Even where Tesla has low volumes and long wait times, I have not heard a single report of unexpected delays longer than a month. And I certainly have never heard of a Tesla being delayed for "emissions testing" :p
     

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