It's so funny - -first time poster but know Tesla well as every other family member has at least one. We do love the car, but but the sales and follow-up process is beyond terrible. It's tough as we are coming from Lexus sales and service, where they bend over backward to help and provide assistance. I knew I should be nervous when I could not get a sales person to call me back but we chalked it up to busy season. We ordered our MYLR in May, and have delivery scheduled for this weekend. However, in trying to nail down final details (there are errors on my account on the website, was assured of a price adjustment -- another long story, and just just had some questions on insurance, etc). Hopefully competition will come soon and help to rectify the poor service.