TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Another Terrible CPO Experience

Discussion in 'Model S: Ordering, Production, Delivery' started by scottycs, Jul 9, 2017.

  1. scottycs

    scottycs Member

    Joined:
    Jun 19, 2017
    Messages:
    37
    Location:
    Charlotte, NC
    Total time to delivery was a little over 3 weeks, however I refused to take the car until it was repaired (items below). I am in a P100DL Model X for the time being :) However, I am frustrated by the shitty experience. Below is what was wrong with my car on delivery...

    1) We waited 2 hours after our appointment to get the car out of "detailing" and replaced a scratched wheel. When we saw the interior, it was dirty, with a used Resse's wrapper, fingernails/hair and was just overall dirty.

    2) The B piller on the drivers side was completely worn in numerous areas, and that the part was ordered over a week ago, however it would be an additional 7 weeks to receive a replacement part?

    3) The front end (hood, bumper, and nose cone) was full of rock chips, like hundreds of them. Car looked like it had 200k miles.

    4) Another wheel was scratched across all of the spokes. However we waited two hours after our appointment to have a wheel replaced because it was scratched and they missed the other wheel?

    5) Tires were measured at 6/32's (the bear minimum) by service, but looked to be lower with minimal tread left.

    6) Metal trim throughout the interior was dented.

    We were extremely excited to take delivery of our Tesla, but were let down. After owning numerous BMWs, Mercedes, and currently an Audi, the experience was a 1/10 compared to other premium brands.

    IMG_3339.JPG


    IMG_3338.JPG
     
    • Informative x 2
  2. skitown

    skitown Supporting Member

    Joined:
    Dec 28, 2015
    Messages:
    287
    Location:
    Central Idaho
    Sorry about this letdown @scottycs. I've purchased two Tesla CPO's and have had great experiences with both. The most recent one I took delivery of a few weeks ago was a bit bumpier - presumably because of the large number of used cars they sold and delivered the last couple months I guess, but they took care of the issues that were missed. I'm glad that I went this route again.
     
  3. Tampaukfan

    Tampaukfan Member

    Joined:
    Mar 6, 2015
    Messages:
    258
    Location:
    Tampa, Fl
    Wow, that car is beat to heck.. Id just decline it altogether. Car was probably driven super hard and who knows what the prior owner did to it.
     
    • Like x 1
  4. kev1n

    kev1n Member

    Joined:
    Nov 17, 2016
    Messages:
    397
    Location:
    Bay Area
    im curious, was this one of those with higher mileage/lower cost with the 2year warranty?
     
    • Like x 1
  5. xceler8tion

    xceler8tion Member

    Joined:
    Jun 16, 2017
    Messages:
    29
    Location:
    CA
    Is Tesla fixing all those tears and items?
     
  6. scottycs

    scottycs Member

    Joined:
    Jun 19, 2017
    Messages:
    37
    Location:
    Charlotte, NC
    Yes, but after 3 weeks it should be already fixed..
     
  7. b team

    b team Member

    Joined:
    May 19, 2017
    Messages:
    171
    Location:
    Charleston, SC
    Which service center?
     
  8. cwerdna

    cwerdna Active Member

    Joined:
    Jul 11, 2012
    Messages:
    1,334
    Location:
    SF Bay Area, CA
    I wonder what they're thinking with these? Are they blind to these or do they believe that a certain % of folks will take it as is? Or, they don't have the authority to fix unless the customer complains? Or, are they just overloaded?
     
  9. Hotlobstah

    Hotlobstah Member

    Joined:
    Aug 30, 2016
    Messages:
    372
    Location:
    Cape Cod
    Curious about this as well.
     
  10. scottycs

    scottycs Member

    Joined:
    Jun 19, 2017
    Messages:
    37
    Location:
    Charlotte, NC
    Charlotte, NC. And the car has approximately 50k. 2 year/100k warranty.
     
  11. b team

    b team Member

    Joined:
    May 19, 2017
    Messages:
    171
    Location:
    Charleston, SC
    Thanks, that's my service center as well, and I am, hopefully, getting a CPO from them in the next few weeks. I hope you get it sorted out.
     
  12. ada43952

    ada43952 Member

    Joined:
    Jul 10, 2017
    Messages:
    41
    Location:
    Ohio
    I'm not trying to minimize your experience, but from all that I've read, 3 weeks is an incredibly fast turn around. A great number of people are waiting 6 - 8 weeks. So maybe a quick turnaround isn't what we want?! I'm currently sitting at 1 week, 5 days :)
     
  13. scottycs

    scottycs Member

    Joined:
    Jun 19, 2017
    Messages:
    37
    Location:
    Charlotte, NC
    Hoping to get the car this Friday. Will update on the repairs.
     
  14. xceler8tion

    xceler8tion Member

    Joined:
    Jun 16, 2017
    Messages:
    29
    Location:
    CA
    Great, if you can take some after pictures to see how the interior turned out, it would be awesome. My CPO is still in for repairs. Its been a month already and still has another 2-3 months to go....
     
  15. b team

    b team Member

    Joined:
    May 19, 2017
    Messages:
    171
    Location:
    Charleston, SC
    I am on week 9. I don't want to belittle Tesla's CPO program, but it is not clear to me that they are ever going to deliver the car. My delivery specialist still doesn't know what condition it is in and whether it will need work. Three weeks sounds like a dream.
     
  16. NaTaAhmed

    NaTaAhmed Member

    Joined:
    Jun 24, 2016
    Messages:
    12
    Location:
    Dallas, TX
    6 weeks in and I haven't even been contacted by the delivery specialist...Sent a status request update to my CPO contact last week and still no response. Would not recommend Yolanda as a CPO advisor
     
  17. chargeshare

    chargeshare Member

    Joined:
    Feb 1, 2016
    Messages:
    138
    Location:
    USA
    Not even once?
     
  18. NaTaAhmed

    NaTaAhmed Member

    Joined:
    Jun 24, 2016
    Messages:
    12
    Location:
    Dallas, TX
    Nope no contact by the DS yet.
     
  19. scottycs

    scottycs Member

    Joined:
    Jun 19, 2017
    Messages:
    37
    Location:
    Charlotte, NC
    Still no car, was told now it is looking like next week..... Communication is terrible. Really getting fed up with this whole process.
     
  20. scottycs

    scottycs Member

    Joined:
    Jun 19, 2017
    Messages:
    37
    Location:
    Charlotte, NC
    3:45pm and no update on car or if it is ready. Every communication I have to initiate as the promised time will come and go.
     

Share This Page