Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Another Terrible CPO Experience

This site may earn commission on affiliate links.
Total time to delivery was a little over 3 weeks, however I refused to take the car until it was repaired (items below). I am in a P100DL Model X for the time being :) However, I am frustrated by the shitty experience. Below is what was wrong with my car on delivery...

1) We waited 2 hours after our appointment to get the car out of "detailing" and replaced a scratched wheel. When we saw the interior, it was dirty, with a used Resse's wrapper, fingernails/hair and was just overall dirty.

2) The B piller on the drivers side was completely worn in numerous areas, and that the part was ordered over a week ago, however it would be an additional 7 weeks to receive a replacement part?

3) The front end (hood, bumper, and nose cone) was full of rock chips, like hundreds of them. Car looked like it had 200k miles.

4) Another wheel was scratched across all of the spokes. However we waited two hours after our appointment to have a wheel replaced because it was scratched and they missed the other wheel?

5) Tires were measured at 6/32's (the bear minimum) by service, but looked to be lower with minimal tread left.

6) Metal trim throughout the interior was dented.

We were extremely excited to take delivery of our Tesla, but were let down. After owning numerous BMWs, Mercedes, and currently an Audi, the experience was a 1/10 compared to other premium brands.

IMG_3339.JPG



IMG_3338.JPG
 
  • Informative
Reactions: Spidy and cwerdna
Sorry about this letdown @scottycs. I've purchased two Tesla CPO's and have had great experiences with both. The most recent one I took delivery of a few weeks ago was a bit bumpier - presumably because of the large number of used cars they sold and delivered the last couple months I guess, but they took care of the issues that were missed. I'm glad that I went this route again.
 
I'm not trying to minimize your experience, but from all that I've read, 3 weeks is an incredibly fast turn around. A great number of people are waiting 6 - 8 weeks. So maybe a quick turnaround isn't what we want?! I'm currently sitting at 1 week, 5 days :)
I am on week 9. I don't want to belittle Tesla's CPO program, but it is not clear to me that they are ever going to deliver the car. My delivery specialist still doesn't know what condition it is in and whether it will need work. Three weeks sounds like a dream.