I have the exact opposite experience with my wife's ID.4. EA has been fantastic!!!
I can't help but wonder how many EA issues are user error?
I've searched out the way for random EA chargers and so far havent run into issues charging. Also found out a nice surprise, that EA chargers were free from December 23rd to Jan 3rd. I cannot wait for Tesla to finally ship the CCS combo adapter in the US so I can add EA's fast & efficient charging network to the charge options I already have for quickly filling up the battery.
Amazing how this guy also made it 2000+ miles across the country in a Model S using EA chargers and also did not run into any issues:
Tesla cars in North America are equipped with the company's proprietary charging port - not compatible with the CCS Combo 1 plugs. But this Tesla can use CCS1.
insideevs.com
My first question to any Tesla owner complaining about the EA charging network is when was last time YOU ACTUALLY used an EA charger. I would bet the overwhelming answer is
never.
Most people are simply just spreading something they heard or read from someone else.