TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Any issues with Tesla when wanting to modify order after confirmation???

Discussion in 'Model S: Ordering, Production, Delivery' started by Caboom, Oct 17, 2013.

  1. Caboom

    Caboom Member

    Joined:
    Oct 15, 2013
    Messages:
    52
    Location:
    Los Angeles
    Placed order on Tuesday the 15th for a January delivery online. I ordered a P85/ 19 wheels/ air/ tech/leather/prem sound/fog/parking/

    Today i had my test drive here in so cal and after the drive i was told by sales that i didn't need fog lights in LA and if i wasnt a huge audiophile no need for the premium sound...i can always stream xm from my iphone and it will work on the regular sound system... which is why i went for the premium sound.

    Now i called Tesla this afternoon ( no more than 2 days) after confirm) to say i'd like to modify my order by taking off the fog lights and premium sound.

    The tesla rep told me that it was too late and i was stuck with my order. The reason being that they have already sourced my parts.

    Now i find it curious that if i had placed my order for a 60 and 2 days later wanted to upgrade to the 85 they would gladly do that...and not tell me that i'm stuck with the 60 that no one wants. Clearly for an upgrade they will restock product...but not if i want to reduce a couple of items that to me seem like it has no material impact on the fabrication of the car 2 days after the confirm.

    It seems very small minded for Tesla customer service to dissapoint a brand new customer shelling out 90K plus over asking to remove 3K worth of options It has definitely left me with a bad taste in my mouth and i haven't even received the vehicle!!

    As soon as i got off the phone with the sales rep after I said she should seriously find a mgr or someone higher up to discuss this with...she said she would, but it was their policy to not alter after confirmation. She assured me i would hear from them tomorrow. I almost want to cancel and lose the deposit! And i love the ffffng car!

    any body else have an issue like this? icon9.gif
     
  2. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    14,241
    Location:
    Columbia River Gorge
    I know they've tried for some folks (both upgrade and downgrade), but the general understanding of order confirmation is that you're agreeing on the final configuration. I can't see why that would leave a bad taste in your mouth.
     
  3. Akikiki

    Akikiki A'-Lo-HA ! y'all

    Joined:
    Nov 26, 2012
    Messages:
    1,604
    Location:
    Kaneohe
    bonnie +1

    that is why its called confirmation.
     
  4. NoMoDinos

    NoMoDinos Member

    Joined:
    Jul 5, 2013
    Messages:
    82
    Location:
    Southern California
    I've actually changed my order several times after I confirmed (of course, I had anticipated waiting a while for delivery). Some features were added, others removed. Each time they emphasized that may not be possible to change the order, but they always accommodated :)

    If that doesn't work, It never hurts to try again, ask someone else (have your SA call someone else for you, or write directly to [email protected]).

    That being said, if you drive to the beach areas, it does get foggy, which is why I went for the fog lights (and I like the look). Search the threads for people's thoughts on the sound system, many people are disappointed with the standard. Good luck!
     
  5. Chipper

    Chipper Active Member

    Joined:
    Sep 23, 2013
    Messages:
    1,182
    Location:
    Chattanooga, TN
    #5 Chipper, Oct 18, 2013
    Last edited: Oct 18, 2013
    Sorry to hear of your misfortune. I confirmed my order then sent an e-mail the next day asking to change from S to P. I got an e-mail and a call from Tesla indicating they were willing to change my order. I find it AMAZING that they have already sourced your order. I ordered more than 3 weeks ago and MY Dashboard is still indicating they are sourcing. I have not been provided a production/delivery date yet. When I ordered, the website said one month delivery time for a P. It's beginning to look like more than 2 months as I am seeing early December delivery dates popping up now for those who confirmed AFTER me.
    Oops! Just looked and an e-mail got waylaid to junk mail. My delivery is scheduled for 27 Nov!!!! (I right away added Tesla to the "allowed" list!!!!!)
     
  6. Caboom

    Caboom Member

    Joined:
    Oct 15, 2013
    Messages:
    52
    Location:
    Los Angeles

    Problem resolved!

    They took care of me and i'm picking up in Fremont on the 29th of November!!!
     
  7. Chipper

    Chipper Active Member

    Joined:
    Sep 23, 2013
    Messages:
    1,182
    Location:
    Chattanooga, TN
    WOOOOOHOOOOOO Congratulations!
     
  8. texex91

    texex91 Banned

    Joined:
    Aug 21, 2013
    Messages:
    1,590
    Location:
    hell
    Good deal--expect this great service moving forward. Loving the P...you can always still upgrade to P+ :biggrin:
     
  9. Apoclyps

    Apoclyps Member

    Joined:
    Feb 28, 2013
    Messages:
    525
    Location:
    Taipei, Taiwan
    wait...you went from a January pickup to a November pickup?
     
  10. MikeL

    MikeL some guy

    Joined:
    Jan 24, 2013
    Messages:
    1,042
    Location:
    Salt Lake City, UTAH USA
    Yeah, now there's no waiting for them to "source" fog lights. :wink:
     
  11. TylerCA

    TylerCA Member

    Joined:
    Sep 1, 2013
    Messages:
    300
    Location:
    portola valley, ca
    it's certainly possible as I've done it. You are working with people after all and there is some wiggle room. Your best bet is to speak with your delivery specialist regarding this. The sourcing of parts seem to take about 3 weeks before it goes into production, which takes about 9 days.
     
  12. JstACarGuy

    JstACarGuy New Member

    Joined:
    Sep 1, 2013
    Messages:
    1
    Location:
    New Jersey
    I changed colors a week after confirmation. The team at Tesla is great! Awesome customer service experience. Cant wait to pick up the car in December.
     
  13. Caboom

    Caboom Member

    Joined:
    Oct 15, 2013
    Messages:
    52
    Location:
    Los Angeles
    Yes they called me a day after I confirmed. I was told i could have the car as early as mid November...i'm spending the Thanksgiving weekend in San Jose at brother's (who owns a Tesla 65). I asked if i could pick up car on Nov 29th. They confirmed that would be fine! I also set up a tour of factory at same time.
     

Share This Page