TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Any luck ordering with T SportsLine? Horrible customer communication...

Discussion in 'Model 3: Interior & Exterior' started by chicagoMX, Feb 22, 2019.

?

Experience with T Sportline

Poll closed Mar 8, 2019.
  1. Positive

    50.0%
  2. Negative

    50.0%
  1. chicagoMX

    chicagoMX New Member

    Joined:
    Sep 27, 2016
    Messages:
    4
    Location:
    Chicago
    Has anyone had any luck ordering from T Sportline? I placed a Model 3 lowering springs order in September. There is zero communication on product delays. I reach out every 4-6 week and they state it will be shipping within a few weeks - if you are lucky enough to get them to respond at all. Last communication was early January said shipping by the end of the month. We are closing out February now, and no respond after 3 emails in the past week or so.

    Starting to feel like a scam and very frustrating. Just curious to hear if this is common with them or this is a one off issue.

    Thanks!
    MX and Model 3 Owner
     
  2. chicagoMX

    chicagoMX New Member

    Joined:
    Sep 27, 2016
    Messages:
    4
    Location:
    Chicago
    I wanted to follow up on this post. I received a call from the president. He was very sincere and explained the situation in detail. Due to material shortages, looking at end of March now, They just need to train their customer service folks to respond. :)

    I’ll provide an update once I have them installed!
     
  3. yearofthedragon

    Joined:
    May 2, 2013
    Messages:
    189
    Location:
    Los Angeles, CA
    Material shortages no surprise.

    "Trade war" has put a cramp on the import of raw materials so importers who supply spring manufacturers have likely had to go to back up sources for raw spring coil.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC