Any luck ordering with T SportsLine? Horrible customer communication...

[chicagoMX]

Has anyone had any luck ordering from T Sportline? I placed a Model 3 lowering springs order in September. There is zero communication on product delays. I reach out every 4-6 week and they state it will be shipping within a few weeks - if you are lucky enough to get them to respond at all. Last communication was early January said shipping by the end of the month. We are closing out February now, and no respond after 3 emails in the past week or so.

Starting to feel like a scam and very frustrating. Just curious to hear if this is common with them or this is a one off issue.

Thanks!
MX and Model 3 Owner

 

[chicagoMX]

I wanted to follow up on this post. I received a call from the president. He was very sincere and explained the situation in detail. Due to material shortages, looking at end of March now, They just need to train their customer service folks to respond.

I’ll provide an update once I have them installed!

 

[yearofthedragon]

Material shortages no surprise.

"Trade war" has put a cramp on the import of raw materials so importers who supply spring manufacturers have likely had to go to back up sources for raw spring coil.