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Anybody manage to get $1000 Plaid+ order fee refunded?


Oct 16, 2016
Orange, CA
9/23/2020 Ordered Plaid+, $1000 order fee charged
1/28/2021 Plaid was announced as coming well before Plaid+, so I ordered one to use for a year. $100 order fee charged

At this point I was totally ok with the 2 order fees. I planned on taking delivery of both cars. All good so far.

June 2021, Plaid+ is announced as being cancelled, and apparently my Plaid+ order automatically got converted to Plaid. Now I have 2 of the exact same car on order. That makes no sense - In my scenario I'd expect my plaid+ to get cancelled since they aren't going to be manufacturing it (presumably). After talking to somebody at the delivery center, they say they can't refund the $1000. What the heck?

I know I'm not the only one on here fighting this fight as I see it pop up deep in a few different threads. What I am interested in is who has won this battle, and who did you need to talk to? My last 7 calls to Tesla have just got me to voicemail.

  • Funny
Reactions: bhzmark
I couldnt cancel it on the website. It said “non refundable” which does not agree with the original contract.

I contacted a local sales rep and she said I will get the refund. She had to enter notes that the original contract said refundable.

This was just yesterday, but she said it should show up on my card in 3 business days. And if not, let her know.


Apr 30, 2019
Mocksville, NC
I ordered a Plaid last fall. Changed it to Plaid+ when that became available. After the announcement that the + was cancelled I was told to order again for the Plaid, which I did. I kept my order active for the +. Eventually my order for the + disappeared from my account, with no notice. I've texted my account rep on several occasions about my $100 deposit and my texts have been ignored.
  • Helpful
Reactions: Silicon Desert

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