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Anybody try talking to Tesla support via chat lately?

Discussion in 'Tesla, Inc.' started by Pruitt, Dec 13, 2019.

  1. Pruitt

    Pruitt Pontificating the obvious

    Joined:
    Jun 27, 2014
    Messages:
    485
    Location:
    Merchantville NJ
    I just tried, and they're a joke. They ask you a question, then after you've answered you sit waiting for 4-5 minutes for a reply.

    Considering all the software downgrades I've suffered through, Tesla's lack of support or even basic respect for a customer, plus the concomitant loss of long range travel viability, I'm sorry I ever bought this car.

    Anybody want to buy a used S90D that's no longer viable for long distance (i.e., trips requiring one or more on-road charging sessions at a supercharger)?
     
  2. Lasttoy

    Lasttoy Active Member

    Joined:
    Mar 24, 2017
    Messages:
    1,532
    Location:
    St Augustine, Fl
    They have ruined the long distance tripping. For sure. It takes me 2 hours more to get to Richmond. This throttled back charging really sucks. I make this run every 3 months, now its bruttle.
    Oh, [email protected] has been taken down. They dont want anymore emails on the record in case of a lawsuit. Forget Karma.
    I go to my SC alot, they are just rude now. Never ever see "new" service manager. I saw her once, on her office laptop. That's once in 10 visits. They dont answer the phone. I stood there, called him. It rang and rang. I asked why he didn't answer? "I dont have time to answer questions ". "They can go online and schedule an appointment ".
    By the way, if anyone needs an alignment, find a shop with a Hunter Elite. It will work perfect. There is YouTube video. I called Hunter, got number of shop with new Elite. $79 , not $180.
     

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