Anyone else affected by data connectivity outage today (8/15/2016)

[dohmer]

Hi,

Just wondering if anyone else here is affected by the cellular data outage supposedly being experienced in Canada. I called the service just now and they said about 5-6 people has called the Vancouver service center to report the same issue. Happened around 9am or so. They claim they are working on it right now and hoping to have an OTA update for us.

I didn't see a thread here about this topic specifically (there's an older thread that reported connectivity issues from before). So I'm wondering how widespread this issue really is.

 

[Paul Carter]

Seems Tesla related, another thread about it here:
Loss of connectivity Today

 

[MG1234]

Hi,

Just wondering if anyone else here is affected by the cellular data outage supposedly being experienced in Canada. I called the service just now and they said about 5-6 people has called the Vancouver service center to report the same issue. Happened around 9am or so. They claim they are working on it right now and hoping to have an OTA update for us.

I didn't see a thread here about this topic specifically (there's an older thread that reported connectivity issues from before). So I'm wondering how widespread this issue really is.

I am in Vermont and experiencing issues. Cannot connect to car via Tesla app and Internet in car does not seem to be working (tunein and slacker just hanging). Tried screen reboot with no luck.

 

[David29]

Same for me here in Mass. despite what appears as excellent cellular signal (3-5 bars when i discovered I could not connect to the car and car could not the voice controls). Glad it is not just me, I think...

 

[JonW]

I am in Vermont and experiencing issues. Cannot connect to car via Tesla app and Internet in car does not seem to be working (tunein and slacker just hanging). Tried screen reboot with no luck.

I, too, am experiencing this outage in Indianapolis, IN, USA.

 

[rypalmer]

App is down for me too. Stuck in "Waking car".

 

[andrewket]

Being discussed here:

AT&T is having network issues in DC metro (elsewhere?) 8/15

 

[jelloslug]

Sounds like the real issue is something at Tesla rather than the network.

 

[Canuck]

If I use maps, I have trouble with the signal dropping -- ever since the last update -- which seems to me to be Tesla related and likely unrelated to the AT&T problem in the States today. As long as I don't bring the up the maps, my signal doesn't drop. But I think it's only happening to 3G cars...

Maps app crashing 3G connection

So if LTE cars are not affected then it might be an AT&T problem, although it's roaming on Rogers in Canada.

 

[RiverBrick]

People are having problems with LTE as well as 3G currently in Quebec.

 

[dohmer]

I've ready some posts that says it's a tesla problem. Some sites report wide outages from AT&T

 

[xlpro]

Yes had problems all day. Hot spotted the iPhone and working now.

 

[mrElbe]

No problem here at this time. Android App connects great.
Just realized I am accessing the car via WiFi but I had no problems on LTE when I was driving around 2pm

 

[Jurnimon]

Still having an issue. Started at 3:30 ish eastern time. Connecting to wifi ends up having the entire system lock (io/wait?) then reboots itself.

 

[Sm4llz]

Having the same issues in Colorado

 

[Ichigo]

Having the same issues in Los Angeles - 5:56PM PST

 

[dohmer]

Having the same issues in Los Angeles - 5:56PM PST

Problem was gone when I left work at 6:30 PST

 

[Jlwine]

Same issue cellular connection, but it started working again a couple of hours ago. No issue at any point with WiFi

 

[Akikiki]

Yes, a couple of owners in Hawaii are also having same issues.

 

[James Anders]

Looks OK for me too.