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Anyone else affected by data connectivity outage today (8/15/2016)

Discussion in 'Canada' started by dohmer, Aug 15, 2016.

  1. dohmer

    dohmer Member

    Joined:
    May 19, 2016
    Messages:
    53
    Location:
    Burnaby, BC
    Hi,

    Just wondering if anyone else here is affected by the cellular data outage supposedly being experienced in Canada. I called the service just now and they said about 5-6 people has called the Vancouver service center to report the same issue. Happened around 9am or so. They claim they are working on it right now and hoping to have an OTA update for us.

    I didn't see a thread here about this topic specifically (there's an older thread that reported connectivity issues from before). So I'm wondering how widespread this issue really is.
     
  2. Paul Carter

    Paul Carter Active Member

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    Location:
    Vancouver, BC, Canada
  3. MG1234

    MG1234 Member

    Joined:
    May 3, 2016
    Messages:
    14
    Location:
    New Jersey

    I am in Vermont and experiencing issues. Cannot connect to car via Tesla app and Internet in car does not seem to be working (tunein and slacker just hanging). Tried screen reboot with no luck.
     
  4. David29

    David29 Member

    Joined:
    Aug 1, 2015
    Messages:
    561
    Location:
    DEDHAM, MA
    Same for me here in Mass. despite what appears as excellent cellular signal (3-5 bars when i discovered I could not connect to the car and car could not the voice controls). Glad it is not just me, I think...
     
  5. JonW

    JonW Member

    Joined:
    Jun 2, 2016
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    23
    Location:
    Lafayette, IN USA
    I, too, am experiencing this outage in Indianapolis, IN, USA.
     
  6. rypalmer

    rypalmer Member

    Joined:
    Aug 22, 2014
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    Location:
    Canada
    App is down for me too. Stuck in "Waking car".
     
  7. andrewket

    andrewket 2014 S P85DL, 2016 X P90DL (soon 100)

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  8. jelloslug

    jelloslug Member

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    Location:
    Greenville, SC
    Sounds like the real issue is something at Tesla rather than the network.
     
  9. Canuck

    Canuck Active Member

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    Location:
    South Surrey, BC
    If I use maps, I have trouble with the signal dropping -- ever since the last update -- which seems to me to be Tesla related and likely unrelated to the AT&T problem in the States today. As long as I don't bring the up the maps, my signal doesn't drop. But I think it's only happening to 3G cars...

    Maps app crashing 3G connection

    So if LTE cars are not affected then it might be an AT&T problem, although it's roaming on Rogers in Canada.
     
  10. RiverBrick

    RiverBrick Active Member

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    Location:
    Québec
    People are having problems with LTE as well as 3G currently in Quebec.
     
  11. dohmer

    dohmer Member

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    Location:
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    I've ready some posts that says it's a tesla problem. Some sites report wide outages from AT&T
     
  12. xlpro

    xlpro Member

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    Location:
    Lubbock, TX
    Yes had problems all day. Hot spotted the iPhone and working now.
     
  13. mrElbe

    mrElbe Member

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    Location:
    Stouffville, ON Canada
    #13 mrElbe, Aug 15, 2016
    Last edited: Aug 15, 2016
    No problem here at this time. Android App connects great.
    Just realized I am accessing the car via WiFi but I had no problems on LTE when I was driving around 2pm
     
  14. Jurnimon

    Jurnimon Member

    Joined:
    Apr 18, 2016
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    99
    Location:
    Boston, MA
    Still having an issue. Started at 3:30 ish eastern time. Connecting to wifi ends up having the entire system lock (io/wait?) then reboots itself.
     
  15. Sm4llz

    Sm4llz Member

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    244
    Location:
    Colorado Springs, CO
    Having the same issues in Colorado
     
  16. Ichigo

    Ichigo New Member

    Joined:
    Aug 15, 2016
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    1
    Location:
    Los Angeles, CA
    Having the same issues in Los Angeles - 5:56PM PST
     
  17. dohmer

    dohmer Member

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    Location:
    Burnaby, BC
    Problem was gone when I left work at 6:30 PST
     
  18. Jlwine

    Jlwine Member

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    Jun 21, 2016
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    Location:
    Indianapolis
    Same issue cellular connection, but it started working again a couple of hours ago. No issue at any point with WiFi
     
  19. Akikiki

    Akikiki A'-Lo-HA ! y'all

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    Yes, a couple of owners in Hawaii are also having same issues.
     
  20. James Anders

    James Anders Member

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    Location:
    Southampton, PA
    Looks OK for me too.
     

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