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Anyone else experience terrible delivery of their model 3?

Discussion in 'Model 3' started by DCguy, May 20, 2018.

  1. DCguy

    DCguy New Member

    Joined:
    May 20, 2018
    Messages:
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    Location:
    DC
    #1 DCguy, May 20, 2018
    1. Everyone else took delivery of their car on a carpeted "bay" area. My car was off to the side in a dark area. And then later moved to an even darker service bay area so that the cars on the carpets could drive off.
    2. Delivery Advisor didn't even show up to the delivery. Got a customer experience specialist who knew nothing about the car.
    3. Two one inch gashes on both sides of the car on the chrome trim above the windows.
    4. Keycard wouldn't work about 90% of the time.
    5. Delivery advisor wouldn't even come out to talk to me. I didn't take delivery.

    My questions: Anyone else experience such sub par service? Anyone else not take delivery? And if so, what is the next step in the process and how long does it take to get a car to you.
     
    • Informative x 1
  2. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    7,560
    Location:
    Northern Virginia, USA
    #2 boaterva, May 20, 2018
    Can’t comment on the physical aspects but I had the same personnel issue with my X. The DS I’d corresponded with for weeks was nowhere to be found and someone else handled the whole thing. I think it’s luck of the draw. But the rest of your issues sound unacceptable to me.

    They really seem to be buried in deliveries and need more people and space. Hope this gets sorted out soon as production increases!
     
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