We are listening. The Bay Area has been challenged and we are increasing capacity with centers, technicians and a better process to minimize wait times. We've also increased loaner availability. Each service center now has a 'fast lane' to address minor issues in an expedited way. If you are experiencing an issue that you feel needs to be escalated, please private message me here and my team work to resolve it for you. We want you to be completely happy with your service experience.