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Anyone else having "Loading Error" with Slacker
- Thread starter ToasterStrudel
- Start date
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- Tags
- Model S User Interface
HankLloydRight
No Roads
Yes.* As I mentioned above, this could be AT&T throttling LTE, or Jasper Networks (proxy server) getting overloaded or throttled.
I believe it's not a simple task to gain access to the SIM card.
*I believe all the telemetry goes over a Tesla VPN regardless of connection.
This my second S. Traded it in in march got. I know how good the car is when working properly. Has been nothing but horrible since mid summer. When i called in about it in july was told just reboot it will fix itself. Never a callback. Now it is basically unusable for me. The vehicle constantly reboots as I'm driving, random songs stop playing, get in the car after parking for a bit and am station is playing with bursts of static for about 15 seconds before the radio tunes in properly to that am station. They just replaced the screen to eliminate that as a potential cause. Still the same. So now i use pandora via my cell. It is just extremely frustrating that the guys can't fix it. My service technician is very intone with my frustration and is at a loss. I keep getting emails about how my repair experience went and don't want to get him in trouble, he is going out of his way to try and make it right but i must say i am pretty much done with recommending tesla to people i meet. it is really bad for me and not what i expect for the cost of the vehicle. To many other options out there to deal with this.
AMPUP
Member
Agree 100% I’m thinking it’s a Tesla and provider issue.. maybe exceeding data plans that were agreed.. time will tell. Or maybe there is a change coming with Tesla starting to charge for faster bandwidth. Free for x speeds and a monthly $$ charge for faster speed access.
Tesla must be late paying the cell bill 
I’d be ok to pay for more bandwidth and in car MiFi type service after a used limit (would be nice sharing for 3g/LTE for passengers, if the rate was attractive enough). With number of vehicles I’m sure they have some good buying power. Just communicate the issue - it can’t be that hard to figure out with a few IT engineers and few days (I’m being generous on time needed).
I’d be ok to pay for more bandwidth and in car MiFi type service after a used limit (would be nice sharing for 3g/LTE for passengers, if the rate was attractive enough). With number of vehicles I’m sure they have some good buying power. Just communicate the issue - it can’t be that hard to figure out with a few IT engineers and few days (I’m being generous on time needed).
HankLloydRight
No Roads
Not for web traffic, it doesn't. Just connect to your wifi and go to any ip address webpage. It will show your IP address.
As mentioned before, car telemetry still goes through the VPN.
Sorry to hear that. I was encouraged by your earlier post and hoping this problem was finally getting addressed.
It is discouraging that the companies involved either can't or on't fix it promptly. I miss my podcasts...
psgabin
Member
tunein is almost unusable i mostly listen to cnn can’t get more than one minute without circle of death for 3 to 15 second s podcast science friday won’t load at all called sc ask them to check on car at dealership and they couldn’t load called tesla still no answer
I sent an email to Tesla service, but I could not find the information on executive escalation on the Tesla website.
Can you please remind us how to do that?
Thanks!
Sure.
1. Log in to your MyTesla Account
2. Choose Manage for one of your listed Vehicles
3. In the middle of the Vehicle page there is a section for Support
4. Choose "Escalate this concern for management review" from the drop down and add text regarding the issue and submit
You should get a response in about 24 - 48 hours, but I have had varying experiences.
Hello Jeffrey,
Thank you for reaching out to our team. We are currently aware of the issues with the Slacker Radio and TuneIn and we apologize for any inconvenience this has caused you. Our engineering team is currently working to correct this issue. We currently do not have an exact ETA, however the correction will be a firmware update.
Best Regards,
Calena | Executive Care
45500 Fremont Blvd | Fremont
Thank you for reaching out to our team. We are currently aware of the issues with the Slacker Radio and TuneIn and we apologize for any inconvenience this has caused you. Our engineering team is currently working to correct this issue. We currently do not have an exact ETA, however the correction will be a firmware update.
Best Regards,
Calena | Executive Care
45500 Fremont Blvd | Fremont
Interesting. In response to my email to the service email address ([email protected]), I got a message with lots of questions about the specifics of my experience. I will reply, of course, in case it helps.
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