Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • We just completed a significant update, but we still have some fixes and adjustments to make, so please bear with us for the time being. Cheers!

Anyone else having "Loading Error" with Slacker

NewTMSMan

Active Member
Aug 21, 2017
1,089
1,391
USA
Got my Model X back today with 2017.46.8 installed and supposedly issue resolved with Slacker. Not true, within 5 miles after leaving SC, same issues with reloading songs on Slacker. Interestingly my Model S had no issues today with older firmware when I drove it about an hour or so.

So.... Issues still exist for me with latest firmware.
 

bareyb

Active Member
Sep 2, 2013
1,137
46
Silicon Valley, CA
I'm still getting them on my NON LTE (3G) system. I am taking it in on Monday and I'm thinking about having my system upgraded to LTE. It certainly couldn't hurt and I feel like Tesla is more likely to fix the problem for LTE owners vs. us minority owners who use 3G.
 

NewTMSMan

Active Member
Aug 21, 2017
1,089
1,391
USA
Got a similar story from the SC as another person posted; that the Slacker stations need to individually be updated by Tesla. Makes no sense really and if it were true at least the Hits station would work properly at this point I would think and it does not.
 

David29

Supporting Member
Aug 1, 2015
2,150
1,764
DEDHAM, MA
Got a similar story from the SC as another person posted; that the Slacker stations need to individually be updated by Tesla. Makes no sense really and if it were true at least the Hits station would work properly at this point I would think and it does not.
Do you think they mean each station for each person? Anyone can have tens or hundreds of individuals stations, tailored to their music. i agree, this makes NO sense whatsoever.
 

NewTMSMan

Active Member
Aug 21, 2017
1,089
1,391
USA
Do you think they mean each station for each person? Anyone can have tens or hundreds of individuals stations, tailored to their music. i agree, this makes NO sense whatsoever.

Yeah I said the same thing to the Tech and he just said that is what he was told. I think some times they are just told something to say about an issue while it is being worked on that most non-tech people will accept, at least it seems that way.
 
  • Like
Reactions: Iluvpcs

cytranic

Member
Aug 14, 2015
111
77
FL
I cannot use slacker at all now.....and now my car is rebooting every hour......I get the not loading on the slacker whenever I try to play a song.
 

David29

Supporting Member
Aug 1, 2015
2,150
1,764
DEDHAM, MA
When I wrote to Tesla and asked that they escalate attention to this issue, they wrote back with several questions. One question was to describe the various scenarios I have experienced. So, I generated this list. Posted here for people's reference and comparison.

o Start a podcast successfully, play for a period, pause. Podcast resumes from where it was left. This scenario rarely occurs and probably occurs only if the car is not off or is off for only a short time.

o Start a podcast successfully, play for a period, pause. Leave car. Return. Podcast has returned to the start. This is the most common behavior in the past few weeks. When combined with the inability to slide the cursor to resume part-way through (described below), this is what caused me to mostly give up trying to use the podcasts.

o Start a podcast successfully, play for a period, pause. Leave car. Return. Podcast playback has changed to a different episode. This happened today at one of my stops, but does not happen often.

o Start a podcast successfully, play for a period, pause. Leave car. Return. Audio system has switched sources. This tends to happen with long periods between stopping the car and re-starting it, such as overnight. This also sometimes happens when I am listening to sources other than TuneIn, such as the USB stick.

o Try to start a podcast, encounter Loading Error. Episode cannot be started and the controls for Pause, Stop, Play, etc., are all inoperable. Click on a different audio source, or click on a different podcast. Play the alternate source for a few seconds, then pause. Switch back to the original podcast. Podcast loads successfully and plays.

o Try to start a podcast, encounter Loading Error. Episode cannot be started and the controls for Pause, Stop, Play, etc., are all inoperable. Click on a different audio source, or click on a different podcast. Play the alternate source for a few seconds, then pause. Switch back to the original podcast. Podcast still will not play. Skip to the next episode or switch podcasts, or switch audio sources. Come back another day for the intended podcast.

o Start a podcast successfully, play for a while, encounter Loading Error. Podcast episode cannot be played at that time. Switch sources or podcast.

o Play a previously started podcast. Attempt to fast-forward part-way through the podcast by clicking and dragging on the time track cursor. Cursor moves ahead but only in increments of one or two minutes. And cursor will not allow multiple jumps in a short period of time. Moving ahead more than 5 or 6 minutes requires one or two minutes or more, several jumps, and pausing between. If attempting to go ahead more than 10 minutes or so, it becomes impractical and I gave up. This is the second common behavior that caused me to give up on TuneIn. It became impractical to listen to a portion of a podcast, lose my place as described above, and then find that place again.

o New scenario today: When I was testing today to prepare these notes, I listened to one episode of “CarTalk” for 10 or 15 minutes (episodes are 60 minutes). Once I was past some point, I found that I could indeed fast forward successfully by sliding the cursor on the timeline. I suspect that the downloaded podcast had been cached so that the system could move me quickly through the stored file. (This is a guess.) I am not sure exactly how long I was listening when I reached the point at which I could slide the cursor normally.

o Start a podcast successfully, play for a period, pause. Player continues to play the podcast but displays the “Play” symbol. Leave car for a few minutes. Return to the car, find that TuneIn had switched to a different podcast entirely.

o Start a podcast successfully, listen for 10-15 minutes. Park and exit the car. Return to the car the next day. Podcast resumes playing the same episode from approximately the place where play stopped the day before. Time track starts from 0:0 even though several minutes have elapsed. The time graph shows only about 30 or 40 minutes remaining, but the episodes are 60 minutes long. After listening for a few minutes, use the cursor to move the point of play, find can move ahead, but cannot return to a point before the time when play started today. [New behavior seen only once, just this week.]
 
  • Informative
Reactions: Krash and GTIceman

HankLloydRight

No Roads
Jan 18, 2014
12,821
10,834
Connecticut
Along with that list is just the opposite. Start podcast. Listen to entire thing. Mark as listened to. Switch source inputs to anything else. Leave car, return. SAME PODCAST STARTS AUTO-PLAYING from the beginning. There was a period a few months ago, NOTHING I could do to stop this behavior. I finally had to delete EVERY SINGLE PODCAST from my phone until it stopped trying to play a podcast. Extremely frustrating.
 

Iluvpcs

Member
May 11, 2015
177
85
Grand Rapids, MI
I broke down today and bought a cheap Verizon Mifi and leave it in the car now (tethering is hit or miss for me from iPhone). As I have about 1000 mile trip this week across 5 states. Easy enough solution (for me) until they figure out their bandwidth issue. :/
 

scot

Member
Jul 11, 2015
69
21
Ashburn
David: I can concur with pretty much all of your scenarios. If they are asking for more details or who else has these problems, let me know and I’ll give you my cars details.
 
  • Like
Reactions: David29

David29

Supporting Member
Aug 1, 2015
2,150
1,764
DEDHAM, MA
David: I can concur with pretty much all of your scenarios. If they are asking for more details or who else has these problems, let me know and I’ll give you my cars details.
In my response to Tesla, besides giving the answers to their specific questions (including the list of scenarios above), I provided links to some of the TMC threads on this topic, including this one.
 

democappy

Member
Jul 13, 2016
228
180
Charlotte, NC
Slacker is getting unusable for me as well. Just adding to the chorus. About a 50/50 shot it will work without getting a loading error and then last night it basically struggled so hard it rebooted the computer. I don't know for sure if those 2 things are related, but the timing of the reboot seemed to suggest it.
 

HankLloydRight

No Roads
Jan 18, 2014
12,821
10,834
Connecticut
I've got what seems like a related problem to this... random and frequent "pauses" regardless of the source... iPhone on BT or USB.. between songs the source will just pause for no reason at all.. and no, I'm not hitting the pause button. Loading errors continue in Streaming, USB, and BT. Also, when playing on USB if I stop mid-song, the media player repeats the same song next time I get in the car. When doing lots of short trips, I'm listening to the same song like three times before I realize it's happening again.
 

Iluvpcs

Member
May 11, 2015
177
85
Grand Rapids, MI
So tonight on my way home from Indiana to Michigan (4 hour drive) LTE was normal. Songs completed in 3-10 seconds to load etc.

Now to wait and see when it goes back to barely keeping up with the music and pausing.
 

USMC_Mustang

Member
Aug 23, 2016
51
23
Purcellville, VA
Glad-but-sad to realize this problem isn't confined to my car. I was beginning to believe an antenna had dislodged, or some other logical explanation. Based on what I've read, I will switch to cellphone-based streaming/downloads . . . just like I had to do in "old" pre-Tesla cars.
 

David29

Supporting Member
Aug 1, 2015
2,150
1,764
DEDHAM, MA
I received a reply today from the Tesla Executive Care Team in response to the data I had sent earlier (see post #110 above).

Here is what they wrote:
"I just wanted to touch base with you. All of the details you provided were sent over to our technicians for review. I do apologize for the delay - however they are still reviewing this information and have not yet found a resolution.

"They have determined that what you are experiencing is something they are currently working to correct - as TuneIn stations are known to run at a higher rate than our vehicles are currently able to support. We appreciate the details you have provided and will work to get this corrected as quickly as possible."

So, they acknowledge it is a general problem (i.e., not just my car) and say they are working on it. The answer raises some questions for me, namely along the lines of "What changed? Why did it used to work so much better than it does now?" But I will refrain from asking Tesla that and simply hope for a resolution soon -- maybe in my Christmas stocking!
 

Kevin Bohacz

Supporting Member
Aug 8, 2017
126
246
Jacksonville, Florida
I am so annoyed by this loading error. I own a 2017 100D and have extensively driven six or seven other 2017 Model X/S cars with and without premium audio and they all have the loading problem. It doesn’t matter how many bars I have on LTE, every car coughs out load errors and it has gotten worse not better with last update to 2017.50.1. The fact that it has not been fixed yet does not bode well to it being fixed without some major software change.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top