I sent Solar America the quote request early in September when I ordered the car, thinking that was plenty of lead time since My car isn't due until late October. Well, fast forward 3 weeks and still not a word. No email, no call, nothing. So I call THEM. Some guy named Jeff answers the phone and tells me that my request never made it to the "right people". So I hang up and wait, and again, nothing... So I call again today. Get the same guy (Jeff) and now he tells me that there's nothing he can do to help me since there is no way for a customer to directly contact the division that does the installs for new Teslas... all he can do is give them my information again... Wtf? So now I'm supposed to just sit and wait until "someone calls me". Again. I have to say I'm a little disappointed in SA. I really expected them to be more professional... Is anyone else having problems getting them to call you back?