Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Anyone else's mobile app failing to connect to the car?

phaphaphooey

Member
Mar 26, 2018
108
52
USA
I have had difficulty over the last 2 days with the mobile app connecting to the car. It just spins and spins without connecting. This is regardless of whether the car is on LTE or my home wifi, ditto the phone. Car has all of the connectivity settings set to always be connected. Phone is a Galaxy S8 on Pie running the most recent Android app. Anyone else experiencing this? If not, any ideas for me to try? Thank you in advance.
 

Greghodg

Member
Aug 19, 2019
8
8
Chandler AZ
A few days ago the iOS app wouldn't connect for me for over a day. I signed out of the app, ignoring the warning about losing settings or whatever, and signed back in and it's been great since, and I don't think I lost any settings.
 
  • Like
Reactions: SSonnentag

Puddles

Member
Jun 2, 2017
728
848
Fresno, CA
Yes. As of yesterday, I hadn't been able to connect since the 20th. I reloaded the app and all is well. I probably just needed to log out & in, like others have done :p
 

maximizese

Member
Jan 16, 2018
483
463
California
Same here, I deleted the app (iOS) and after reinstalling it is working.

I've noticed mobile connectivity issues from time to time. About 2 weeks ago, the app (iOS) didn't even seem to make an attempt to connect to the car; I found success in deleting and reinstalling the app.

Another issue I've noticed is that 50% of the time a software update occurs on the car, the default setting for "mobile access" goes back to off. I have to remember to check the MCU settings. Still, even when nothing else has changed (at least to my knowledge), the app does have problems connecting. I figure there's a server issue.
 

Jae001

Member
Apr 16, 2019
228
132
Los Angeles
Starting about two-three weeks ago my summon stopped working in the app. I can do everything else with the app but summon will not connect. Logged out and back in, rebooted the phone but nothing seems to work. Any ideas??
 

Colorado_Mike

Member
Jul 28, 2017
35
6
Erie, CO
Had the same issue about a month ago. Had tried restarting phone multiple times and having the car forget wifi network, use work's network, phone hotspot. Nothing seemed to help so I set up a mobile service with Tesla. Two days before the appointment decided to sign out on the app and back in again and it connected and haven't had issues since.
 

VMack

Member
Jan 19, 2019
20
8
Toronto
I have a 2013 Model S. Every update for the last two years has pretty much been non existent for me. Haha. But will this version 10.0 have anything for me? I’m interested in this Spotify, but with the turtle processor that barely is fast enough to use basic GPS, would I be able to use Spotify?
 

jdchi

Member
Nov 7, 2017
66
107
Illinois
It worked one time then stopped working again. Anyone have any suggestions on getting this to work. Thanks.

All I can tell you is I also had deleted and reinstalled the app and it initially didn't help. I did another delete and reinstall today and now it seems to work fine. :rolleyes: Good luck!
 

Jae001

Member
Apr 16, 2019
228
132
Los Angeles
All I can tell you is I also had deleted and reinstalled the app and it initially didn't help. I did another delete and reinstall today and now it seems to work fine. :rolleyes: Good luck!

OK, thanks. Maybe V10 will fix some of these bugs but I have not heard of too many people complaining about this. Still waiting for v10. Do you have it yet?
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top