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Anyone else's mobile app failing to connect to the car?

Discussion in 'Model S' started by phaphaphooey, Sep 26, 2019.

  1. phaphaphooey

    phaphaphooey Member

    Joined:
    Mar 26, 2018
    Messages:
    85
    Location:
    USA
    I have had difficulty over the last 2 days with the mobile app connecting to the car. It just spins and spins without connecting. This is regardless of whether the car is on LTE or my home wifi, ditto the phone. Car has all of the connectivity settings set to always be connected. Phone is a Galaxy S8 on Pie running the most recent Android app. Anyone else experiencing this? If not, any ideas for me to try? Thank you in advance.
     
  2. Jillmark99

    Jillmark99 Member

    Joined:
    Feb 1, 2019
    Messages:
    147
    Location:
    Ontario
    No issues here
     
  3. Greghodg

    Greghodg Member

    Joined:
    Aug 19, 2019
    Messages:
    8
    Location:
    Chandler AZ
    A few days ago the iOS app wouldn't connect for me for over a day. I signed out of the app, ignoring the warning about losing settings or whatever, and signed back in and it's been great since, and I don't think I lost any settings.
     
    • Like x 1
  4. Seven7

    Seven7 Member

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    Jun 30, 2013
    Messages:
    523
    Location:
    Sarasota, Florida
    Working fine here. Maybe you could try restarting your phone.
     
  5. SilverGS

    SilverGS Active Member

    Joined:
    Nov 3, 2016
    Messages:
    1,196
    Location:
    Ontario
    @phaphaphooey Same here. I signed out and signed back in and its fine now.
     
  6. phaphaphooey

    phaphaphooey Member

    Joined:
    Mar 26, 2018
    Messages:
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    Location:
    USA
    Same here. Signed out and back in and all is well. I restart my phone every night so I knew that wasn't it. Thanks all.
     
    • Like x 1
  7. Puddles

    Puddles Member

    Joined:
    Jun 2, 2017
    Messages:
    728
    Location:
    Fresno, CA
    Yes. As of yesterday, I hadn't been able to connect since the 20th. I reloaded the app and all is well. I probably just needed to log out & in, like others have done :p
     
  8. Sethach

    Sethach Member

    Joined:
    Oct 30, 2018
    Messages:
    40
    Location:
    Germany
    Same here, I deleted the app (iOS) and after reinstalling it is working.
     
  9. maximizese

    maximizese Member

    Joined:
    Jan 16, 2018
    Messages:
    409
    Location:
    California
    I've noticed mobile connectivity issues from time to time. About 2 weeks ago, the app (iOS) didn't even seem to make an attempt to connect to the car; I found success in deleting and reinstalling the app.

    Another issue I've noticed is that 50% of the time a software update occurs on the car, the default setting for "mobile access" goes back to off. I have to remember to check the MCU settings. Still, even when nothing else has changed (at least to my knowledge), the app does have problems connecting. I figure there's a server issue.
     
  10. Jae001

    Jae001 Member

    Joined:
    Apr 16, 2019
    Messages:
    167
    Location:
    Los Angeles
    Starting about two-three weeks ago my summon stopped working in the app. I can do everything else with the app but summon will not connect. Logged out and back in, rebooted the phone but nothing seems to work. Any ideas??
     
  11. Bmac

    Bmac Member

    Joined:
    Nov 17, 2017
    Messages:
    191
    Location:
    SE Pennsylvania
    Yes, I did. Using android and what worked for me was to uninstall the Tesla app and then reinstall then everything worked fine.
     
  12. Colorado_Mike

    Colorado_Mike Member

    Joined:
    Jul 28, 2017
    Messages:
    35
    Location:
    Erie, CO
    Had the same issue about a month ago. Had tried restarting phone multiple times and having the car forget wifi network, use work's network, phone hotspot. Nothing seemed to help so I set up a mobile service with Tesla. Two days before the appointment decided to sign out on the app and back in again and it connected and haven't had issues since.
     
  13. VMack

    VMack Member

    Joined:
    Jan 19, 2019
    Messages:
    20
    Location:
    Toronto
    I have a 2013 Model S. Every update for the last two years has pretty much been non existent for me. Haha. But will this version 10.0 have anything for me? I’m interested in this Spotify, but with the turtle processor that barely is fast enough to use basic GPS, would I be able to use Spotify?
     
  14. Jae001

    Jae001 Member

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    Apr 16, 2019
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    167
    Location:
    Los Angeles
    OK, deleting the app and reinstalling fixed it. Logging out and back in did not fix it for me. Thanks guys!
     
  15. Jae001

    Jae001 Member

    Joined:
    Apr 16, 2019
    Messages:
    167
    Location:
    Los Angeles
    It worked one time then stopped working again. Anyone have any suggestions on getting this to work. Thanks.
     
  16. jdchi

    jdchi Member

    Joined:
    Nov 7, 2017
    Messages:
    59
    Location:
    Illinois
    All I can tell you is I also had deleted and reinstalled the app and it initially didn't help. I did another delete and reinstall today and now it seems to work fine. :rolleyes: Good luck!
     
  17. Jae001

    Jae001 Member

    Joined:
    Apr 16, 2019
    Messages:
    167
    Location:
    Los Angeles
    OK, thanks. Maybe V10 will fix some of these bugs but I have not heard of too many people complaining about this. Still waiting for v10. Do you have it yet?
     
  18. Dp76

    Dp76 New Member

    Joined:
    Oct 2, 2019
    Messages:
    1
    Location:
    Kyiv
    V10 do not help. Car go to deep sleep and I cannot connect to MX... In any cases
     

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