I have had difficulty over the last 2 days with the mobile app connecting to the car. It just spins and spins without connecting. This is regardless of whether the car is on LTE or my home wifi, ditto the phone. Car has all of the connectivity settings set to always be connected. Phone is a Galaxy S8 on Pie running the most recent Android app. Anyone else experiencing this? If not, any ideas for me to try? Thank you in advance.
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Anyone else's mobile app failing to connect to the car?
- Thread starter phaphaphooey
- Start date
A few days ago the iOS app wouldn't connect for me for over a day. I signed out of the app, ignoring the warning about losing settings or whatever, and signed back in and it's been great since, and I don't think I lost any settings.
Seven7
Member
Same here. Signed out and back in and all is well. I restart my phone every night so I knew that wasn't it. Thanks all.
Puddles
Member
Yes. As of yesterday, I hadn't been able to connect since the 20th. I reloaded the app and all is well. I probably just needed to log out & in, like others have done 
Same here, I deleted the app (iOS) and after reinstalling it is working.Yes. As of yesterday, I hadn't been able to connect since the 20th. I reloaded the app and all is well. I probably just needed to log out & in, like others have done
I've noticed mobile connectivity issues from time to time. About 2 weeks ago, the app (iOS) didn't even seem to make an attempt to connect to the car; I found success in deleting and reinstalling the app.
Another issue I've noticed is that 50% of the time a software update occurs on the car, the default setting for "mobile access" goes back to off. I have to remember to check the MCU settings. Still, even when nothing else has changed (at least to my knowledge), the app does have problems connecting. I figure there's a server issue.
Jae001
Member
Starting about two-three weeks ago my summon stopped working in the app. I can do everything else with the app but summon will not connect. Logged out and back in, rebooted the phone but nothing seems to work. Any ideas??
Had the same issue about a month ago. Had tried restarting phone multiple times and having the car forget wifi network, use work's network, phone hotspot. Nothing seemed to help so I set up a mobile service with Tesla. Two days before the appointment decided to sign out on the app and back in again and it connected and haven't had issues since.
I have a 2013 Model S. Every update for the last two years has pretty much been non existent for me. Haha. But will this version 10.0 have anything for me? I’m interested in this Spotify, but with the turtle processor that barely is fast enough to use basic GPS, would I be able to use Spotify?
Jae001
Member
OK, deleting the app and reinstalling fixed it. Logging out and back in did not fix it for me. Thanks guys!
Jae001
Member
It worked one time then stopped working again. Anyone have any suggestions on getting this to work. Thanks.
Jae001
Member
All I can tell you is I also had deleted and reinstalled the app and it initially didn't help. I did another delete and reinstall today and now it seems to work fine.
OK, thanks. Maybe V10 will fix some of these bugs but I have not heard of too many people complaining about this. Still waiting for v10. Do you have it yet?
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