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Anyone has experience with Tesla’s Rockville MD body shop?

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They've had my car for more than 3 weeks for a bumper cover replacement. I've been trying to get a hold of them for the last few days to no avail. Frustrating that they're such a black hole. No responses to email and they don't answer the phone.

When they do communicate, Rick is quite friendly.
 
Well, if it's any indication, the used Model S which I got this week, and was processed at the Rockville MD body shop had two major safety issues (cracked glass, seat could only move forward) which they did not catch before shipping. My local service center had to correct these before delivery.